8 Reasons to Engage with AFFINITY OS™

8 Reasons to Engage with AFFINITY OS™

8 Reasons to Engage with AFFINITY OS™

8 Reasons to Engage with AFFINITY OS

Grant Ian Gamble is a best-selling mindful leadership author and speaker. He has over 30 years of experience in leading teams to create innovative customer experiences, building engaged workforces, and developing leaders who prioritize mindfulness in their approach.

In the rapidly evolving business landscape, CEOs and business leaders are continually seeking innovative solutions to stay ahead of the curve. AI-driven AFFINITY OS™ offers a suite of tools designed to enhance team member engagement and customer experience, and provide actionable insights in real time. Here are eight compelling reasons why engaging with AFFINITY OS can transform your business approach, offering a blend of advanced technology and insightful analytics to drive success.

 

  1. Advanced Predictive Analytics: Leveraging AI and machine learning, AFFINITY OS offers predictive insights, helping CEOs, leaders and managers anticipate market shifts and consumer needs, facilitating proactive rather than reactive strategies.

 

  1. Real-Time Consumer Insights: AFFINITY OS provides instant access to consumer behavior and sentiment analysis, enabling CEOs, leaders and managers to make informed decisions quickly and stay ahead of market trends.

 

  1. Competitive Advantage: By harnessing the power of advanced AI, AFFINITY OS provides a competitive edge in understanding and adapting to rapidly changing consumer behaviors, crucial in today’s fast-paced market.

 

  1. Customized Market Segmentation: The system’s ability to analyze vast datasets allows for more nuanced and dynamic market segmentation, enabling targeted and effective marketing strategies that resonate with relevant consumer groups.

 

  1. Enhanced Customer Experience (NPS®): AFFINITY OS helps in curating customer experiences by understanding individual preferences and behaviors, leading to increased customer satisfaction and loyalty, which are key drivers of long-term business success.

 

  1. Team Engagement and Satisfaction Analysis (eNPS®): AFFINITY OS includes tools for measuring and analyzing employee Net Promoter Score (eNPS), offering CEOs valuable insights into team engagement and satisfaction. This feature helps in identifying areas for internal improvement, fostering a positive work environment, and enhancing overall team performance.

 

  1. Integrated Communication Platform: The system provides a seamless communication interface between the company, its clients, and team members. The platform facilitates efficient, real-time interaction and feedback loops, crucial for maintaining strong and cohesive internal communications.

 

  1. Franchisee Survey System with NPS: AFFINITY OS includes a specialized survey system tailored for franchisees, utilizing Net Promoter Score (NPS) and other critical franchise-specific questions. This feature enables CEOs, leaders and managers to gauge the company’s effectiveness in meeting the needs of franchisees, ensuring that the support and resources provided to them are aligned with their requirements and expectations, which is essential for the health and growth of the franchise network.

 

In conclusion, AFFINITY OS stands out as a revolutionary tool for business leaders looking to navigate the complexities of modern markets. Its blend of AI-driven analytics, real-time insights, and comprehensive communication tools empowers businesses to make smarter, faster, and more effective decisions. Whether it’s enhancing customer experiences, boosting team morale, or gaining a competitive edge, AFFINITY OS offers a multifaceted approach to achieving sustainable growth and success. Engaging with AFFINITY OS is not just about leveraging technology; it’s about embracing a future where data-driven decisions and human insights coalesce to create thriving, responsive, and customer-centric business environments.

Interested in learning more about how to transform your organization’s approach to team member engagement and customer experience? Reach out to our team at AFFINITY OS, specialists in AI-driven customer and team member engagement optimization.

Dive into the heart of exceptional leadership and customer-centric success with AOS Academy. Our certification courses, guided by the “PEOPLE FIRST, ALWAYS” mantra, are designed to support professionals as mindful, effective leaders and service providers. 

By integrating key insights from Grant Ian Gamble’s best-selling mindful leadership book, “The Affinity Principle”, we focus on nurturing people-centric cultures of empathy, effective communication, and customer service excellence.

The AOS Academy is more than just training – it’s a journey towards personal and professional transformation, ensuring every interaction and decision is rooted in understanding and valuing people first.

AFFINITY Podcast EPISODE 10 | Collecting and Leveraging eNPS for a People-Centric Culture, Mindful Leadership, Talent Development and Talent Retention

AFFINITY Podcast

Affinity Podcast Feature Image

Put PEOPLE FIRST, ALWAYS and watch your business flourish.

Dive deep into the latest trends in customer experience and team engagement, mindful leadership and management. Discover practical tools and strategies that you can use to build a people-centric culture, the foundation for sustainable long-term business growth and success.

Led by mindful leadership expert, Grant Ian Gamble, a best-selling author and true visionary with over 30 years of experience in leading teams to create innovative customer experiences, building engaged, inspired and fulfilled workforces, and developing leaders who prioritize genuine connection in their approach.

The guiding principle behind all of Grant’s work is PEOPLE FIRST, ALWAYS.

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Catch Us Doing Something Right: Gratitude on World Gratitude Day

Catch Us Doing Something Right: Gratitude on World Gratitude Day

Catch Us Doing Something Right: Gratitude on World Gratitude Day

World Gratitude Day feature image

Grant Ian Gamble is a best-selling mindful leadership author and speaker. He has over 30 years of experience in leading teams to create innovative customer experiences, building engaged workforces, and developing leaders who prioritize mindfulness in their approach.

Catch us doing something right feedback boxMany years ago, I stole an idea from the San Francisco Bay Health Clubs. They had a suggestion box labeled “Catch Us Doing Something Right.”

This struck me as absolutely brilliant! 

Rather than asking members to complain, they were asking them to see team members and others doing good things.

Our marketing team (of one) created a version of this called “Catch Us Exceeding Your Expectations”. We placed ½ page forms next to suggestion boxes and asked members and team members to recognise the efforts of those around them.

This completely shifted the tenor and texture of the club environment and gratitude became a staple of the culture.

Today, as we celebrate World Gratitude Day, I reflect upon this experience and the need to celebrate a pivotal component of engagement and satisfaction in both our professional and personal lives: gratitude. The practice of expressing thanks is not merely a moral good but also a catalyst for positive change in the workplace. This concept finds an intimate alignment with my book, “The Affinity Principle,” which underscores the significance of positive interactions and mutual respect in driving organizational success.

“The Affinity Principle” demonstrates how positive affirmations and mutual respect can form the cornerstone of any successful enterprise. In essence, I argue that the collective energy of an organization is a direct by-product of the relationships and interactions within it. When th

ese interactions are grounded in empathy, respect, and yes, gratitude, you end up cultivating an environment where people are more engaged, committed, and productive. 

Gratitude acts as a multiplier in this equation. It’s not just about saying “thank you” or giving a pat on the back. These simple acts make team members feel valued and respected, creating a loop of positive reinforcement. When team members feel acknowledged, they are more likely to engage deeply in their work, show commitment to team objectives, and contribute actively to the collective goals. 

For leaders aiming to bolster engagement, the key takeaway is straightforward yet profound: Pay attention. Recognize the contributions, however small, of each team member. An environment where simple acknowledgments are routine becomes fertile ground for positive growth. By regularly expressing gratitude, leaders can unlock an exponential increase in team engagement, reinforcing “The Affinity Principle’s” core tenets.

Moreover, such positive reinforcement doesn’t just build better teams but better individuals. When we feel recognized and valued, we are more likely to develop a sense of belonging and job satisfaction, reduce stress and improve overall well-being.

In order to expand these powerful aspects of “The Affinity Principle,” we have developed an AI platform, AFFINITY OS, to help facilitate feedback from members and team members. Of course companies will also receive negative feedback on occasion, but this opportunity to recognize good things happening within companies increases retention and referrals exponentially. 

So on this World Gratitude Day, let’s reflect on the power of gratitude not just as an individual virtue but as a collective force. Infuse your leadership style with the Affinity Principle, embracing gratitude as a daily practice. By making this small but profound shift, you stand to gain not just a more engaged team but a more fulfilling and productive work environment for all.

Remember, the road to a more engaged and successful organization can be as simple as saying “Thank you.”

If you want more information on AFFINITY OS for your company, please reach out!

    Interested in learning more about how to transform your organization’s approach to team member engagement and customer experience? Reach out to our team at AFFINITY OS, specialists in AI-driven customer and team member engagement optimization.

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    Put PEOPLE FIRST, ALWAYS and watch your business flourish.

    Dive deep into the latest trends in customer experience and team engagement, mindful leadership and management. Discover practical tools and strategies that you can use to build a people-centric culture, the foundation for sustainable long-term business growth and success.

    Led by mindful leadership expert, Grant Ian Gamble, a best-selling author and true visionary with over 30 years of experience in leading teams to create innovative customer experiences, building engaged, inspired and fulfilled workforces, and developing leaders who prioritize genuine connection in their approach.

    The guiding principle behind all of Grant’s work is PEOPLE FIRST, ALWAYS.

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    The Affinity Principle™ by Grant Gamble presents a formula for business success through a people-centric, mindful leadership approach.

    PEOPLE FIRST, ALWAYS.

    How and When to be a Diplomatic Leader in Order to Foster Collaboration

    How and When to be a Diplomatic Leader in Order to Foster Collaboration

    How and When to be a Diplomatic Leader in Order to Foster Collaboration

    Grant Ian Gamble Business Consulting | Author | Speaker | Coach | The Affinity Principle | Blog | How and When to be a Diplomatic Leader in Order to Foster Collaboration

    Grant Ian GambleBy Grant Ian Gamble | August 26, 2020

    Grant Ian Gamble is an international business strategy and growth consultant, best-selling author and speaker. He works in a broad array of industries helping companies build teams, navigate change and drive growth.

    The consummate leader needs to be both a diplomat and a truth-teller, and those things don’t always line up perfectly.

    It is the role of the leader to guide their company and often, that involves smoothing the waters and sometimes delivering bad news.

    The skills of the diplomat are those of sensitivity toward the stakeholders and finding a navigable path when things get bent out of shape. The diplomat needs to balance often disparate needs to find a resolution.

    The diplomat is also the integrator who attempts to get everyone playing together in the sandbox and help engender cooperation and collaboration.

    Grant Ian Gamble Business Consulting | Author | Speaker | The Affinity Formula | 5 Steps to Re-Imagine Your Business Post COVID-19

    As much as dedicated and high performing teams cite diplomacy as a preferred behavior for their leaders, the diplomatic approach comes with some challenges. As I suggested earlier, it can cause the leader to hold back on delivering truth bombs when candor may potentially lead to a better ultimate outcome.  These compromises can blur the lines at times.

    The other downside of the diplomatic style is that oftentimes, taking a more diplomatic route can increase time to resolution. This is usually the case because the diplomatic leader  needs to work with all stakeholders. Taking the time to reach out to, and often revisit, all the players doesn’t usually happen quickly, but can help amplify Affinity.

    I personally think the diplomatic style can be incredibly important in organizations seeking integration and collaboration. However, it’s not always the best style in start-ups, early-stage, and fast-moving organizations.

    Grant Ian Gamble Business Consulting | Author | Speaker | Coach | The Affinity Principle | Blog | How and When to be a Diplomatic Leader in Order to Foster Collaboration | Puzzle

    Want to Know Your Leadership Potential? Take this Leadership Appraisal!

    The Affinity Principle Leadership Appraisal is a free benchmarking tool for you and your leadership team to gauge your individual and collective propensity to create Affinity within your organization.

    The Leadership Appraisal is based on key questions asked of over 6,000 senior executives across the world in the Globe 2020 Report of CEO Leadership Behaviors and Effectiveness. These questions break down into 8 primary leadership dimensions that most influence top management team’s dedication and overall firm performance.

    Go

    The Adizes Model

    Ichak Adizes places great importance on the integrator, or diplomat, and sees them as critical to a company’s drive to prime (optimal performance).

    Adizes developed a model of the life-cycle of a business and profiles the different styles of leadership needed at each phase of a company’s evolution.

    Adizes argues that there are four basic roles that are needed in all organizations, in varying degrees, at various points in a company’s evolution: Producer (P), Administrator (A), Entrepreneur (E), and Integrator (I).

    People don’t fit exactly into one of these, but usually are a mixture of them:

    g

    Adizes’ 4 Basic Roles

    THE PRODUCER

    Organizations exist to produce results. The results being produced may vary depending on the organization, but they all exist in order to satisfy customer needs. The Producer is typically very delivery focused. They work long hours to ‘do it now’ and tend to believe that hard work solves everything.

    THE ADMINISTRATOR

    While the Producer focuses on what to do, the administrator focuses on how things should be done. The administrator undertakes activities that are directed at getting things organized, planned, scheduled, systematized, and generally under control by capturing the learning curve about how to do things right in processes, procedures, and systems.

    THE ENTREPRENEUR

    Entrepreneurs embrace change and inspire those around them. They are focused on creating new opportunities or responding to threats. Entrepreneurs are more willing to believe in visions and take significant risks, whilst using story-telling and other techniques to bring others along with them.

    THE INTEGRATOR

    Integrators are reliable, trustworthy, warm, and caring. The Integrator role focuses on the development of teams who can make the organization efficient over the long term. Integrator Managers often develop persistent cultures of mutual trust and mutual respect.

    Source: adizes.com

    The model below illustrates the varied emphasis needed from these roles as the company matures and ages.

    To me, the diplomat is the Integrator.

    As you can see in the model illustrated below, the ‘I’ comes into their own, focusing on cooperation and collaboration of the team as the company matures and the fast-paced chaos of the early stages disappears into the rearview mirror.

    I have served as the Integrator in many roles, helping at times manage interpersonal, interdepartmental, supplier and customer relationships. All of these roles require diplomatic skills.

    An integrator can be thought of as a Chief of Staff. They aim to foster improved communications up and down the organization and create Affinity. Much like a diplomat they need to be aware and responsive to the needs, views, motivations and conflicts at play.

    The integrator considers all the stakeholders and tries to align interests and concerns.

    Grant Ian Gamble Business Consulting | Author | Speaker | Coach | The Affinity Principle | Blog | How and When to be a Diplomatic Leader in Order to Foster Collaboration | Adizes Corporate Lifecycle

    The integrator aims for collaboration, cohesiveness and unification.

    It is also the job of the integrator to help build teams, and drive toward the shared vision and intrinsic purpose.

    And the integrator is uniquely aware of the interpersonal and group interactions and dynamics and works to build the organic functionality of the organization.

    Grant Ian Gamble Business Consulting | Author | Speaker | Coach | The Affinity Principle | Blog | How and When to be a Diplomatic Leader in Order to Foster Collaboration | Integrator

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    Grant Ian Gamble Business Consulting | Author | Speaker | Business Consultant | Coach |The Affinity Principle | Best Seller Logo

    The Affinity Principle™ by Grant Gamble presents a formula for business success through a people-centric, mindful leadership approach.

    PEOPLE FIRST, ALWAYS.
    How to Transcend Troubling Times

    How to Transcend Troubling Times

    How to Transcend Troubling Times

    Grant Ian Gamble Business Consulting | Author | Speaker | Coach | The Affinity Principle | Blog | Transcending Troubling Times

    Grant Ian GambleBy Grant Ian Gamble | August 18, 2020

    Grant Ian Gamble is a business growth consultant, executive coach, author and keynote speaker. He works in a broad array of industries helping companies build teams, navigate change and drive growth.

    According to Business Insider, unemployment filings hit 55 million over the past 20 weeks.

    Layoffs, furloughs, freezes on hiring and downsizing are all reaching epidemic proportions. Usually, downsizing and consolidations are associated with declining financial performance for the companies going through these transitions, but not necessarily.

    According to Kim Cameron, a researcher at the University of Michigan, companies that were downsizing AND characterized by virtuous practices – for example, forgiveness, compassion, integrity, trust, optimism, kindness – tended to avoid the declining performance usually associated with major consolidation.
    In a study across 16 industries, all of which had cut staff, Cameron’s research demonstrated that organizations scoring higher in virtuousness were significantly more profitable, and also achieved significantly higher performance in returns to shareholders, productivity, and customer satisfaction*. 
    Grant Ian Gamble Business Consulting | Author | Speaker | Coach | The Affinity Principle | Blog | Transcending Troubling Times | Core Values

    In these unprecedented times, fear pervades every segment of the business community.  Every executive and business owner I work with has very real fears for their companies and their people.

    When fear surrounds us as it does today, it is easy to let it distort our priorities and influence our better judgement.

    As we work through strategies to pivot, re-engineer or sometimes consolidate, it remains critical to keep the moral fiber of the company intact and act with integrity and transparency.

    In my book, “The Affinity Principle, I describe how important being present and communicating empathetically is when stress levels are peaking.

    Our Tough Time

    On the heels of the Global Economic Crisis in 2008, my wife and I purchased a company that turned out to be financially misrepresented (a nice way to say that the books were cooked. Actually, they were burned to a crisp!). With massive losses suddenly appearing on the balance sheet, we had to pivot and consolidate immediately. This involved closing one location, renegotiating with landlords,  consolidating staffing, and shifting our focus from thriving to surviving.

    Over the course of 18 months, we turned that company around and we credit that turnaround to maintaining our integrity, transparency, and communicating with all the stakeholders constantly. We had completely open book conversations with our landlords and vendors, we shared everything with our team, we offered up trust, compassion and optimism in liberal doses. 

    And in that whole turbulent time, no team member missed a paycheck, no vendor was gipped, and the landlords were ultimately made whole. 

    We look back on that time with incredulity and realize that maintaining those values which we went into the business with was actually our greatest achievement. 

    Grant Ian Gamble Business Consulting | Author | Speaker | Coach | The Affinity Principle | Blog | Transcending Troubling Times | Core Values | Our Tough Time

    So, if you’re facing tough decisions or seemingly insurmountable challenges from this current global crisis, I encourage you to hold true to those values that have made you who you are today. Step back from the fray and look on with compassion, empathy and fortitude. By elevating your communications and maintaining your optimism, you can help guide your organization out of these turbulent times.

    *  Virtuousness and Performance: A Productive Partnership, Prof. Kim Cameron – Ross School of Business

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    CUSTOMER EXPERIENCE & TEAM ENGAGEMENT: AFFINITY OS™ | WELLNESS INTEGRATION | MINDFUL LEADERSHIP: "THE AFFINITY PRINCIPLE"

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    Grant Ian Gamble Business Consulting | Author | Speaker | Business Consultant | Coach |The Affinity Principle | Best Seller Logo

    The Affinity Principle™ by Grant Gamble presents a formula for business success through a people-centric, mindful leadership approach.

    PEOPLE FIRST, ALWAYS.

    26 Non-Negotiables, Opportunities & Tips for Surviving and Thriving During and After the COVID-19 Pandemic

    26 Non-Negotiables, Opportunities & Tips for Surviving and Thriving During and After the COVID-19 Pandemic

    26 Non-Negotiables, Opportunities & Tips for Surviving and Thriving During and After the COVID-19 Pandemic

    Grant Ian GambleBy Grant Ian Gamble | April 28, 2020

    Grant Ian Gamble is an international business growth consultant, executive coach, author and keynote speaker. He works in a broad array of industries helping companies build teams, navigate change and drive growth.

    The impact of the COVID-19 pandemic on business and the economy is unprecedented. 

    Businesses negatively affected by COVID-19 are faltering. Even the most robust companies will need to fight their way back to their pre-pandemic best, and marginal ones will likely not re-emerge from the crisis.

    Companies positively affected by COVID-19 also need to chart new courses. That might mean establishing new supply chains, recruiting additional talent, or retooling their business to cope with massive spikes in sales and activity.

    As businesses recalibrate, strategize, and pivot, one thing remains clear: these are unchartered waters for everyone.

    There are some non-negotiables and common denominators across industries and sectors, but for the most part this is a unique set of circumstances that demand novel solutions and strategies. 

    I have detailed some non-negotiables, opportunities, and tips below:

    N

    NON-NEGOTIABLES

    1. Take all necessary measures to protect your team members and customers.

    This is ‘Job 1’. This includes developing and maintaining smart, thoughtful communications with your team, customers, community, and stakeholders. Keeping these essential partners in your business well informed and demonstrating empathy for their particular circumstances is paramount. We are all embroiled in this mess and retaining key team members and as many of your customers as possible is critical to coming out of this crisis relatively intact. These communications should always be empathetic and include proactive steps you’re taking to protect them specifically. Check out the Virtual Standup concept to really stay in touch with your team on a regular basis.

    2. Abide by all local, regional and federal guidelines as applicable.

    This seems passé, but these guidelines are a moving target, and staying abreast of updates is critical.

    3. Know what support and aid packages are available to you and your business and take full advantage of any applicable assistance.

    This will continue to evolve as stimulus efforts continue to unfold, but make sure your best person is on this. It could be the difference between getting through this mess or being more debris in its wake.

    4. Be flexible.

    You will need to show empathy and flexibility for your team, vendors, partners, and collaborators. Equally, you will need flexibility in return from lenders, landlords, vendors, and your team. Don’t be afraid to ask for leniency or moratoriums on rent, repayments, or other normally non-negotiable expenses.

    5. Adjust your strategic plan.

    What you had documented in January is almost definitely completely obsolete. I typically recommend a strategic plan doesn’t stretch (in detail) past 90 days. That might be reduced to 30 days, or less, at present. Here are 13 More Tips and thoughts on survival strategies in these uncertain times. 

    6. Cut any non-essential spending if you haven’t already.

    A logical end to this crisis is yet to be determined and therefore we should plan for the worst and hope for the best. For many companies, the definition of non-essential will vary, but if the intended spend won’t fortify your position with your team, your customers, or the market, really question whether it’s necessary.

    7. Help your sales team recalibrate how they do business.

    This is a key area I’ve been working on with my clients. Giving sales teams the tools and support to modify how they maintain and even build their business is critical. This can range from simple tips on the backdrop and dress code for virtual calls all the way through to specific training on virtual platforms and tools. Investing in online and remote tools, training, and systems for your team as a whole is critical. These might include tools like GoToMeeting, Zoom, Skype, Slack, Asana, Trello, Basecamp, Google Suite, etc.

    8. Amplify your focus and communication on hygiene and cleanliness. 

    A simple example would be our family’s  AirBNB. We’re informing potential guests of our cleaning regimes, e.g. we space three days between guests, sterilize all bedding and towels, clean all surfaces and contact points with Clorox, etc. These types of assurances can address concerns and position you for opportunities that still exist in your market.

    9. Ensure you have amended your standard operating procedures for the current circumstances. 

    This may mean implementing new checks and balances, e.g. systems of time tracking or activity management. If your company and team members don’t normally function in a remote environment, you’ll need guidelines and tools to assist all parties to stay on track.

    10. Restructure your workforce.

    Much of this may have already happened and can range from retrenchments to recruiting. On the retrenchment side, I encourage you to keep in close contact with those key team members you’ve had to release. Keep them updated to the best of your ability so they are most likely to return when things normalize and you need them. If you’re recruiting, don’t hire out of desperation. Easy to say and hard to do. Maybe your hiring cycle needs to shorten, but the usual checks and balances should remain. A poor hire can hurt you just as much now as ever.

    OPPORTUNITIES

    1. Help your team members stay healthy and active by encouraging them to exercise at home and take care of themselves. 

    Hosting some team ‘get-togethers’ so they stay connected can be fun and rewarding, too. A nice touch one of my clients did was to send every team member a bottle of wine and he invited everyone to join (with their families) in an online Company Happy Hour to raise a glass. Check out some ideas of things for you and your team members to do during the lockdown in this blog post.

    2. Reinforce your relationship with your customers through thoughtful communications, offers, free services, and other bonuses.

    A client of mine whose business premises are closed at present has been doing a ‘Daily Update’ for their members with recipes, how to stay sane during the lockdown tips, and health tips and ideas. This is keeping them connected to their customers and adds value to the relationship.

    3. Find a digital version of what you do.

    While e-commerce was pervasive before the crisis, it has become a non-negotiable since. For example, many health clubs are providing online classes now, some social clubs are having regular online Happy Hours, and a nitro coffee company I work with has started up nitro coffee bean subscriptions. Get creative with your online opportunity!

    4. Get to marketing your business while the competition hunkers down or regroups.

    There may be opportunities to scoop up customers who have become disconnected from their usual sources of supply. However, ensure any campaign you do conduct is not seen as opportunistic. It needs to be appropriately empathetic and acknowledge the current situation we all face. Being tone-deaf to people’s predicaments can create the opposite effect to what you’re seeking. If you need help with your messaging, consult a marketing agency.

    5. Consider pivoting into a sector that may not be in your usual line of business. 

    One of my printing clients used their promotions business to procure masks and protective wear and shore up the slowdown in their printing business. Another one of my clients is a social club and in order to keep their kitchen team on the payroll, they provided their members with a food credit and started providing curbside pickup for take-out.

    6. Let your customers and community know the things you are doing to help in these troubling times. 

    Many companies are providing free services, making donations, and offering credits or such, to maintain and grow goodwill.

    7. This is an incredible time to reconnect with former customers and maybe win them back. 

    Even if you can’t get their business now, it may be possible when this crisis subsides.

    8. Get that project done that you’ve been thinking about.

    One of my clients took advantage of the downturn to move their warehouse. Another is taking this opportunity to repaint their entire facility. Both of these things would have been really difficult under normal circumstances. 

    9. Engage with your customers (and former customers) to get feedback and gain perspective.

    Many of your customers have more availability than ever and you can do some great market research and develop relationships in the downtime. 

    TIPS

    1. Maintain positive momentum.

    It is easy to let inertia wane and succumb to all the negative press around the economic outlook for businesses. Stay positive and keep actively pursuing opportunities as they emerge. My consulting business slowed enormously at the onset of the pandemic, so I focused on writing and producing content to keep momentum up. I completed my book, “The Affinity Principle,” and it went off to the printers during the lull. This would not have been possible if I had a full book of business.

    2. Focus your energy on the most rewarding activities.

    It’s easy to get distracted in times like these, but the rewards will come when we channel our energy to those things that bring the greatest returns. Opportunities will arise and decisiveness is critical as things are moving fast. Retention of customers and of your team is likely the best use of available resources at present, but other opportunities will likely present themselves.

    3. Don’t be afraid to try some things that you might not normally consider.

    The current climate may be a great petri dish for ‘trial balloons’ on products or projects. Some companies are crowdsourcing for funding, others are giving their products away, or offering discounts they would not normally consider. It is important not to do these things out of desperation, but out of the desire to traverse this rocky landscape.

    4. It is also a great time to explore those businesses that are booming and see if you can appropriately leverage their growing sales into momentum for you and your company. 

    Here’s a list of business sectors that are thriving at present.

    5. Don’t be afraid to project out beyond the pandemic.

    Start laying the foundations for post-pandemic success. This can help your team look past the present predicament and set the table for your resurgence.

    6. Think about doing some team building events online.

    There are some fun online games and Virtual Escape Rooms that could offer some respite to your team in these troubling times. Build your own quiz around your business and team on Kahoot and play it with your team.

    7. Share memories with your team and customers.

    This is a great time to reflect, and your team and customers will love it. Post pictures, tell stories, have some fun with things that happened before the lockdown, and stay in people’s positive consciousness.

    It’s easy for F.E.A.R. to sneak into your thoughts and influence your actions and responses to this crisis. 

    Truth is, some companies will not come out of this crisis intact. 

    If you can focus your will and direct your efforts toward the inevitable opportunities that come out of a crisis like this, you stand a very good chance of rising above your competition. 

    Most importantly, remember ‘Job 1’ and many of the other elements will fall into place as the new order of business unfolds.

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    Change Management During Uncertain Times

    Change Management During Uncertain Times

    Change Management During Uncertain Times

    Grant Ian GambleBy Grant Ian Gamble | April 17, 2020

    Grant Ian Gamble is a business growth consultant, executive coach, author and keynote speaker. He works in a broad array of industries helping companies build teams, navigate change and drive growth.

    I first experienced the joy of sailing as a cadet at the Royal Australian Naval College. Harnessing the power of the wind was both challenging and exhilarating. Since those days of sailing Bosun’s Dinghies around Jervis Bay, I’ve sailed everything from windsurfers and kiteboards all the way up to a 48-foot catamaran on the Great Barrier Reef in Australia. 

    The one indelible constant in sailing is the ever-changing conditions that demand continuous course corrections and adjustments to the sails and rigging. The wind constantly shifts direction or speed, demanding ongoing course corrections. Currents and tides under the boat influence its path and again demand regular adjustments from the skipper.

    Grant Ian Gamble Business Consulting | Author | Speaker | The Affinity Principle | Change Management Appraisal

    Take this Appraisal to see how well you and your team manage change!

    Constant Change & Mindful Communication

    This volatility very much reminds me of the current state of the world. As information regardig COVID streams in from hundreds of countries across the globe, the ever changing trajectory, path and profile of this crisis demand constant adjustments to our course.

    So how do we approach the ebb and flow of information and the constantly shifting parameters we’re faced with today?

    As with the sailing analogy, this is an inexact process.

    It requires trial and error and the ability to adjust course or expectations constantly. It may even require many companies to pivot in directions that they would have never contemplated. 

    Managing change at this rate is incredibly stressful and difficult. More than ever, it demands great communications between your team, customers, the community and stakeholders.

    In times of turmoil developing and maintaining regular, relevant and rhythmic communications with your communities will bring many benefits:

    1. Routine and rhythm will help establish a sense of trust with your constituencies. 

    2. These communication rhythms will bring awareness around issues and will help develop solutions and facilitate change.

    3. These rhythmic communications give you opportunities to recognize your team and simultaneously better understand the challenges that they are facing in this new world order. 

    NOTE: Communications should not be limited to work and professional issues. It helps for your team and constituencies to discuss the personal and sometimes unique circumstances they’re facing.

    4. Given that many of your team members may be working remotely for the first time, these regular communication opportunities may reduce a feeling of isolation and keep those team members more in touch.

    5. Sharing of information and knowledge through regular conversations and briefings can also enhance relationships between teams and creating a variety of groups and forums will help solidify your team and company in these turbulent times.

    Constant Change & Clarity

    Beyond collaborative communications are the strategic elements of navigating these treacherous waters. Much like Jack Sparrow on “Pirates of the Caribbean,” you need a compass that points toward that which you desire to accomplish.

    My point is that you really need to have clarity about where you’re headed. And I don’t mean those rocks that appear all around you! I mean what is the ultimate destination you seek when this crisis resolves itself? 

    Regaining clarity around your ultimate destination beyond this crisis will inform the course corrections you need to make now. As information comes to hand and options appear and disappear, you will need to maintain clarity around your final destination in order to navigate the many challenges that stand between where you are today and where you want to be at the end of this crisis.

    Constant Change & Strategy Adjustments

    In order to redefine the goal/s for your company in the face of these turbulent times, I recommend engaging your stakeholders in the conversation. It also makes sense to engage thought leaders in this dialogue. By bringing in talented third parties that have helped companies navigate crises and re-births, you improve your chance of weathering this storm.

    There will be a level of attrition in business that occurs as a function of this pandemic. There will also be opportunities that are inevitably a by-product of chaos. If you beef up the depth and rhythm of your communications and develop and maintain clarity around what you want to achieve at the end of this mess, you stand a much higher likelihood of coming out the other end intact.

    I wish you clear skies and an open ocean . . . 

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    CUSTOMER EXPERIENCE & TEAM ENGAGEMENT: AFFINITY OS™ | WELLNESS INTEGRATION | MINDFUL LEADERSHIP: "THE AFFINITY PRINCIPLE"

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    Grant Ian Gamble Business Consulting | Author | Speaker | Business Consultant | Coach |The Affinity Principle | Best Seller Logo

    The Affinity Principle™ by Grant Gamble presents a formula for business success through a people-centric, mindful leadership approach.

    PEOPLE FIRST, ALWAYS.