13 Factors that Combat “Quiet Quitting” 

13 Factors that Combat “Quiet Quitting” 

13 Factors that Combat “Quiet Quitting”

quiet quitting image

Grant Ian Gamble is a best-selling mindful leadership author and speaker. He has over 30 years of experience in leading teams to create innovative customer experiences, building engaged workforces, and developing leaders who prioritize mindfulness in their approach.

What is Quiet Quitting?

“Quiet Quitting” is a symptom of low Team Member engagement. However, you can combat quiet quitting with Intrinsic and Extrinsic factors, or drivers. As a leader or manager, you can hire for these Intrinsic drivers and influence the Extrinsic drivers through your actions and decisions over time. 

Understanding and appreciating these drivers can significantly improve the level of engagement among your Team Members, so here is a quick 13-point summary.

Intrinsic Factors to look for when hiring and managing your team:

  1. Autonomy:

– Empowering Team Members with a sense of control over their tasks and decision-making can foster improved engagement. This requires a degree of trust from you.

  1. Meaningful Work:

– When Team Members find their work meaningful and aligned with their values, they are much more likely to be more engaged. Wherever possible, align Team Members with a role that feels meaningful and aligned.

  1. Mastery:

– The opportunity to develop mastery and excel in their area of expertise can be highly motivating for individual Team Members. Encouraging Team Members to grow in relevant skills will give them a sense of mastery.

  1. Relationships:

– Building positive relationships with colleagues and supervisors can also contribute to engagement. Creating a culture that allows time and space for positive relationships between Team Members will foster camaraderie.

  1. Personal Growth and Development:

– Opportunities for personal and professional growth can also drive engagement. Providing continuing education for Team Members pays very real dividends.

  1. Challenge and Variety:

– Providing challenging and varied tasks can keep Team Members stimulated and engaged. Cross training is a powerful tool for building resilience and engagement.

 

Extrinsic Factors affecting Team Member engagement: 

  1. Compensation and Benefits:

– Adequate and fair compensation is a fundamental extrinsic factor. Ensuring competitive salaries and benefits contribute to satisfaction, engagement and retention.

  1. Work Environment:

– A safe, comfortable, and stimulating work environment can enhance engagement. This includes ergonomic workspace design, a positive organizational culture, and access to necessary tools and resources.

  1. Recognition and Reward:

– Recognizing and rewarding Team Members for their contributions and achievements can boost morale and engagement. Simple expressions of gratitude go a long way toward driving  this sense of being recognized and rewarded.

  1. Work-Life Balance:

– Flexible working hours, remote working options, and promoting a healthy work-life balance are important for maintaining engagement. Finding the right balance in a hybrid work environment will not only drive engagement, but productivity will also follow.

  1. Training and Development Opportunities:

Offering opportunities for skill development and career advancement can also be motivating. This will often be unique to the individual but will always pay dividends.

  1. Leadership and Management:

Effective leadership and supportive management are critical. Managers who communicate well, show appreciation, and provide constructive feedback can significantly impact engagement.

  1. Job Security:

– Providing job security and a stable work environment can also enhance engagement. Engagement will follow a focus on retention.

 

The relative weighting of these factors can vary greatly among different individuals and organizational contexts. However, some studies suggest that intrinsic factors have a stronger or more lasting impact on Team Member engagement than extrinsic factors. It’s often the intrinsic factors like meaningful work, autonomy, and personal growth that drive deeper engagement and satisfaction over the long term, although extrinsic factors like compensation and work environment are also crucial for baseline satisfaction and retention.

In practice, a balanced approach that addresses both extrinsic and intrinsic factors is often the most effective strategy for enhancing Team Member engagement. Continuous monitoring and real-time feedback through a tool such as AFFINITY OS™ will allow you to understand the specific needs and preferences of your team, and tailor your engagement strategies accordingly.

Gaining insights into your Team Members’ sentiments, feedback, and engagement levels is critical for fostering a positive work culture and improving overall engagement, productivity and performance. Here are 7 ways AFFINITY OS can measure and enhance Team Member engagement. 

Interested in learning more about how to transform your organization’s approach to team member engagement and customer experience? Reach out to our team at AFFINITY OS, specialists in AI-driven customer and team member engagement optimization.

Dive into the heart of exceptional leadership and customer-centric success with AOS Academy. Our certification courses, guided by the “PEOPLE FIRST, ALWAYS” mantra, are designed to support professionals as mindful, effective leaders and service providers. 

By integrating key insights from Grant Ian Gamble’s best-selling mindful leadership book, “The Affinity Principle”, we focus on nurturing people-centric cultures of empathy, effective communication, and customer service excellence.

The AOS Academy is more than just training – it’s a journey towards personal and professional transformation, ensuring every interaction and decision is rooted in understanding and valuing people first.

AFFINITY Podcast EPISODE 10 | Collecting and Leveraging eNPS for a People-Centric Culture, Mindful Leadership, Talent Development and Talent Retention

AFFINITY Podcast

Affinity Podcast Feature Image

Put PEOPLE FIRST, ALWAYS and watch your business flourish.

Dive deep into the latest trends in customer experience and team engagement, mindful leadership and management. Discover practical tools and strategies that you can use to build a people-centric culture, the foundation for sustainable long-term business growth and success.

Led by mindful leadership expert, Grant Ian Gamble, a best-selling author and true visionary with over 30 years of experience in leading teams to create innovative customer experiences, building engaged, inspired and fulfilled workforces, and developing leaders who prioritize genuine connection in their approach.

The guiding principle behind all of Grant’s work is PEOPLE FIRST, ALWAYS.

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Team New Zealand’s innovative application of digital technology in yacht racing contributed significantly to its back-to-back victories in the America’s Cup races of 2017 and 2021. The team had a thorough understanding of the performance of its 75-foot AC75 monohull even before its launch in 2021, thanks to an AI-powered simulation tool. This tool enabled the team to conduct virtual races across numerous prototypes, honing their skills to navigate at speeds of 50 knots on meticulously refined hydrofoils under challenging conditions.

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Member Referrals are Like a Box of Chocolates…Or are They?

Referrals are the No.1 source of Members in the Fitness and Wellness Industry!

Some facts:
Referrals are the number one source of new members across the fitness and wellness sector.
$ROI is highest on Referrals when compared to all other marketing sources
Three quarters of all referrals come from ‘Promoters’ (high NPS* score) in the fitness and wellness sector.
The avg. referral rate for Promoters = 58% when offered a referral opportunity.
Prospective members are 4x more likely to join a gym if they were referred by a friend​.
In the fitness industry, referred members have historically had a 37% higher retention rate as opposed to non-referred members.**

read more

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CUSTOMER EXPERIENCE & TEAM ENGAGEMENT: AFFINITY OS™ | WELLNESS INTEGRATION | MINDFUL LEADERSHIP: "THE AFFINITY PRINCIPLE"

0475 866 592

Grant Ian Gamble Business Consulting | Author | Speaker | Business Consultant | Coach |The Affinity Principle | Best Seller Logo

The Affinity Principle™ by Grant Gamble presents a formula for business success through a people-centric, mindful leadership approach.

PEOPLE FIRST, ALWAYS.

From Lip Service to Real Service: Closing the Customer Care Gap

From Lip Service to Real Service: Closing the Customer Care Gap

From Lip Service to Real Service: Closing the Customer Care Gap

Customer Care Feature Image

Grant Ian Gamble is a best-selling mindful leadership author and speaker. He has over 30 years of experience in leading teams to create innovative customer experiences, building engaged workforces, and developing leaders who prioritize mindfulness in their approach.

“Talk is cheap,” goes the saying, and nowhere is this truer than in customer service. We’ve all encountered businesses singing praises of their ‘unbeatable service,’ only to be let down by the harsh reality. 

The Paradox of “You’ll Love the Service”

Remember the company with the catchy jingle, “You’ll love the service”? Behind the scenes, their team was disengaged and demoralized, which inevitably showed in their customer service. Customers noticed, too, and took to social media and online reviews to express their disappointment. The result? Plummeting sales and dwindling finances. 

What Metrics Don’t Lie About

New management arrived and took the first sensible step—they looked at root causes. A dreadful eNPS score (measuring team engagement) led to a horrific NPS score (measuring customer satisfaction). They decided to focus on improving the team experience first. As they nurtured their internal community, the eNPS score began to rise, and miraculously—or perhaps, logically—the NPS followed suit.

When Lip Service Becomes Real Service

Team morale soared, customers finally began to ‘love the service,’ and the financials reflected these improvements. The transformation was nothing short of revolutionary.

The AFFINITY OS Advantage

In a world that is increasingly transparent, where every misstep is scrutinized, what you say and what you do have to align. That’s where AFFINITY OS comes in. Using AI to harness real-time eNPS and NPS data, AFFINITY OS not only quantifies but also prioritizes feedback from both team members and customers. This is not mere data; it’s actionable intelligence.

The AOS Academy

Combined with our AOS Academy, we offer a turn-key solution to manage the gap between your promises and performance. It’s time to stop paying lip service to your values and start embodying them, with “PEOPLE FIRST, ALWAYS” as your guiding mantra.

Learn more about how AFFINITY OS and the AOS Academy can elevate your leadership style. 

Until then, let’s focus on turning promises into performance, one mindful step at a time. Remember, it’s not about saying “You’ll love the service;” it’s about making sure people actually do.

    Take your customer service skills—and your team—to the next level with the AFFINITY in Customer Service Certification!

    Interested in learning more about how to transform your organization’s approach to team member engagement and customer experience? Reach out to our team at AFFINITY OS, specialists in AI-driven customer and team member engagement optimization.

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    Put PEOPLE FIRST, ALWAYS and watch your business flourish.

    Dive deep into the latest trends in customer experience and team engagement, mindful leadership and management. Discover practical tools and strategies that you can use to build a people-centric culture, the foundation for sustainable long-term business growth and success.

    Led by mindful leadership expert, Grant Ian Gamble, a best-selling author and true visionary with over 30 years of experience in leading teams to create innovative customer experiences, building engaged, inspired and fulfilled workforces, and developing leaders who prioritize genuine connection in their approach.

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    Team New Zealand’s innovative application of digital technology in yacht racing contributed significantly to its back-to-back victories in the America’s Cup races of 2017 and 2021. The team had a thorough understanding of the performance of its 75-foot AC75 monohull even before its launch in 2021, thanks to an AI-powered simulation tool. This tool enabled the team to conduct virtual races across numerous prototypes, honing their skills to navigate at speeds of 50 knots on meticulously refined hydrofoils under challenging conditions.

    read more
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    There is, seemingly, a health and fitness club or a boutique offering on every street corner today. And yet online searches for health and fitness clubs have diminished significantly. IBISWorld reports over 6,466 Gyms and Fitness Centres in Australia in 2024, and that does not include many outlier categories. And yet, online searches for these facilities have diminished by almost 10%!

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    Referrals are the No.1 source of Members in the Fitness and Wellness Industry!

    Some facts:
    Referrals are the number one source of new members across the fitness and wellness sector.
    $ROI is highest on Referrals when compared to all other marketing sources
    Three quarters of all referrals come from ‘Promoters’ (high NPS* score) in the fitness and wellness sector.
    The avg. referral rate for Promoters = 58% when offered a referral opportunity.
    Prospective members are 4x more likely to join a gym if they were referred by a friend​.
    In the fitness industry, referred members have historically had a 37% higher retention rate as opposed to non-referred members.**

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    The Affinity Principle™ by Grant Gamble presents a formula for business success through a people-centric, mindful leadership approach.

    PEOPLE FIRST, ALWAYS.

    Cultivating Wise Compassion Leadership: A Necessity in Modern Leadership

    Cultivating Wise Compassion Leadership: A Necessity in Modern Leadership

    Cultivating Wise Compassion Leadership: A Necessity in Modern Leadership

    wise compassion leadership image

    Grant Ian Gamble is a best-selling mindful leadership author and speaker. He has over 30 years of experience in leading teams to create innovative customer experiences, building engaged workforces, and developing leaders who prioritize mindfulness in their approach.

    I have been pondering on an article I recently came across in the Harvard Business Review, “Compassionate Leadership Is Necessary — but Not Sufficient,” written by Rasmus Hougaard, Jacqueline Carter, and Nick Hobson. I thought it could be of great interest to you as well.

    As we navigate through turbulent times, the importance of compassionate leadership is more pronounced than ever. Yet, the authors reveal through their research that compassion on its own is not sufficient for effective leadership. Compassion must be paired with wisdom.

    When examining more than 5,000 companies across nearly 100 countries, it was found that there is a strong correlation between the practice of “wise compassion” in leadership and promotability. In fact, leaders who regularly demonstrated both compassion and wisdom were found to rise faster and higher in the ranks than those who did not.

    Harvard Business Review

    What does this look like in practice?

    Compassionate leaders harbor positive intentions and genuine concern for others. This can forge stronger connections, foster trust, and boost loyalty. However, leadership is not just about being nice. It also involves making tough decisions, providing critical feedback, and sometimes disappointing people. Hence, wisdom, which encapsulates leadership competence and a deep understanding of managing people and priorities, is paramount. Striking a balance between compassion and wisdom is what creates a ‘wise compassionate leader.’

    The authors have categorized leadership styles into four quadrants, with the second quadrant representing ‘wise compassion’. Leaders in this category effectively balance the concern for their people with the need to drive their organizations forward productively. They take tough actions when needed, but they do it with genuine care for people’s feelings and well-being.

    wise compassion leadership

    Research involving over 15,000 leaders across nearly 100 countries reveals a strong correlation between higher levels of wise compassion and promotability. In essence, practicing wise compassion not only benefits others but also significantly enhances one’s leadership trajectory. 

    But how can one cultivate wise compassion?

    Mindfulness routine is one proven method. Leaders who practice mindfulness regularly display increased self-awareness and an enhanced understanding of others’ behaviors and emotions. They are more intentional in integrating wisdom and compassion in their leadership style.

    • For those who have ample wisdom but need to bolster their compassion, the authors suggest:
    1. Practicing self-compassion
    2. Regularly checking your intentions
    3. Adopting a daily compassion practice
    • Alternatively, if you have a strong compassion quotient but seek to increase your wisdom, consider:
    1. Practicing candid transparency
    2. Engaging in at least one daily direct interaction
    3. Adopting a daily mindfulness training

    In the face of continued challenges, a mindset of wise compassion is the most effective and humane way to support people. It allows us to make the tough calls in a human-centered manner.

    I encourage you to explore how you can apply these principles in your leadership journey. Remember, we rise by lifting others and doing so in the wisest way possible makes the journey all the more rewarding. 

    Research shows that organizations with compassionate leaders experience lower levels of team member turnover. According to a 2020 study from Gallup, companies that scored in the top quartile on compassion had 37% lower absenteeism, 41% fewer safety incidents, and 59% less turnover. This underscores the importance of compassion in leadership for overall organizational health.

    Gallup

    AFFINITY Podcast Episode 13 | The State of Organizations 2023: 10 Shifts Transforming Organizations

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    Put PEOPLE FIRST, ALWAYS and watch your business flourish.

    Dive deep into the latest trends in customer experience and team engagement, mindful leadership and management. Discover practical tools and strategies that you can use to build a people-centric culture, the foundation for sustainable long-term business growth and success.

    Led by mindful leadership expert, Grant Ian Gamble, a best-selling author and true visionary with over 30 years of experience in leading teams to create innovative customer experiences, building engaged, inspired and fulfilled workforces, and developing leaders who prioritize genuine connection in their approach.

    The guiding principle behind all of Grant’s work is PEOPLE FIRST, ALWAYS.

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    How to Win the America’s Cup of Fitness Business

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    Team New Zealand’s innovative application of digital technology in yacht racing contributed significantly to its back-to-back victories in the America’s Cup races of 2017 and 2021. The team had a thorough understanding of the performance of its 75-foot AC75 monohull even before its launch in 2021, thanks to an AI-powered simulation tool. This tool enabled the team to conduct virtual races across numerous prototypes, honing their skills to navigate at speeds of 50 knots on meticulously refined hydrofoils under challenging conditions.

    read more
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    Fitness Industry Boom Amid a Significant Decline in Online Search for Fitness?

    There is, seemingly, a health and fitness club or a boutique offering on every street corner today. And yet online searches for health and fitness clubs have diminished significantly. IBISWorld reports over 6,466 Gyms and Fitness Centres in Australia in 2024, and that does not include many outlier categories. And yet, online searches for these facilities have diminished by almost 10%!

    read more
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    Member Referrals are Like a Box of Chocolates…Or are They?

    Referrals are the No.1 source of Members in the Fitness and Wellness Industry!

    Some facts:
    Referrals are the number one source of new members across the fitness and wellness sector.
    $ROI is highest on Referrals when compared to all other marketing sources
    Three quarters of all referrals come from ‘Promoters’ (high NPS* score) in the fitness and wellness sector.
    The avg. referral rate for Promoters = 58% when offered a referral opportunity.
    Prospective members are 4x more likely to join a gym if they were referred by a friend​.
    In the fitness industry, referred members have historically had a 37% higher retention rate as opposed to non-referred members.**

    read more

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    CUSTOMER EXPERIENCE & TEAM ENGAGEMENT: AFFINITY OS™ | WELLNESS INTEGRATION | MINDFUL LEADERSHIP: "THE AFFINITY PRINCIPLE"

    0475 866 592

    Grant Ian Gamble Business Consulting | Author | Speaker | Business Consultant | Coach |The Affinity Principle | Best Seller Logo

    The Affinity Principle™ by Grant Gamble presents a formula for business success through a people-centric, mindful leadership approach.

    PEOPLE FIRST, ALWAYS.
    Harnessing the Power of Executive Coaching: A Game-Changer for Leadership Excellence and Organizational Success

    Harnessing the Power of Executive Coaching: A Game-Changer for Leadership Excellence and Organizational Success

    Harnessing the Power of Executive Coaching: A Game-Changer for Leadership Excellence and Organizational Success

    executive coaching

    Grant Ian Gamble is a best-selling mindful leadership author and speaker. He has over 30 years of experience in leading teams to create innovative customer experiences, building engaged workforces, and developing leaders who prioritize mindfulness in their approach.

    Discover the world of executive coaching and how it can revolutionize your approach to leadership development and organizational growth.

    What is Executive Coaching?

    In today’s fast-paced and competitive business landscape, effective leadership is crucial for organizational success. Executive coaching has emerged as a powerful tool to support leaders in their professional development, enhancing their skills, decision-making abilities, and overall performance. In this article, we’ll explore the incredible benefits of executive coaching and how it can reshape your approach to leadership excellence and organizational growth.

    Executive coaching is a personalized, results-oriented process that focuses on supporting leaders in their professional development and enhancing their leadership capabilities. Executive coaches are trained professionals who possess extensive experience in leadership, organizational development, and coaching methodologies. They work closely with clients to identify areas for improvement, set goals, and develop actionable plans for success. By fostering a supportive and empowering relationship, executive coaching enables leaders to unlock their potential, drive organizational growth, and achieve leadership excellence.

    Benefits of Executive Coaching

    Enhanced Leadership Skills: Executive coaching helps leaders develop essential skills, such as effective communication, strategic thinking, and emotional intelligence, leading to improved performance and overall leadership excellence.

    Increased Self-Awareness: Through the process of self-discovery and reflection, executive coaching enables leaders to gain a deeper understanding of their strengths, weaknesses, and areas for growth.

    Improved Decision-Making: Executive coaching supports leaders in honing their decision-making abilities, allowing them to make more informed, strategic choices that drive organizational success.

    Greater Adaptability: Executive coaching helps leaders develop the resilience and adaptability needed to navigate the complexities of today’s rapidly changing business environment.

    Enhanced Team Performance: By developing stronger leadership capabilities, executive coaching can lead to improved team performance, increased employee engagement, and higher levels of job satisfaction.

    Organizational Growth: Through the development of more effective leaders, executive coaching contributes to overall organizational growth and success, driving increased productivity, innovation, and bottom-line results.

    Executive Coaching in Practice

    Examples of Executive Coaching in practice may include:

      • A senior executive seeking to improve their communication skills, working with an executive coach to develop strategies for more effective team meetings, presentations, and one-on-one conversations.
      • A newly appointed leader partnering with an executive coach to develop a strategic vision and plan for their department, while also enhancing their ability to inspire and engage their team.
      • An experienced leader facing a significant organizational change, receiving guidance from an executive coach on how to navigate the transition, support their team, and adapt their leadership approach to new challenges.

      Executive coaching offers a powerful and personalized approach to unlocking leadership potential and driving organizational success. By working closely with experienced professionals, leaders can develop essential skills, enhance their decision-making abilities, and achieve leadership excellence. If you’re seeking to revolutionize your approach to leadership development and organizational growth, consider exploring the incredible benefits of executive coaching.

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      Affinity Podcast Feature Image

      Put PEOPLE FIRST, ALWAYS and watch your business flourish.

      Dive deep into the latest trends in customer experience and team engagement, mindful leadership and management. Discover practical tools and strategies that you can use to build a people-centric culture, the foundation for sustainable long-term business growth and success.

      Led by mindful leadership expert, Grant Ian Gamble, a best-selling author and true visionary with over 30 years of experience in leading teams to create innovative customer experiences, building engaged, inspired and fulfilled workforces, and developing leaders who prioritize genuine connection in their approach.

      The guiding principle behind all of Grant’s work is PEOPLE FIRST, ALWAYS.

      More Articles:

      How to Win the America’s Cup of Fitness Business

      How to Win the America’s Cup of Fitness Business

      Team New Zealand’s innovative application of digital technology in yacht racing contributed significantly to its back-to-back victories in the America’s Cup races of 2017 and 2021. The team had a thorough understanding of the performance of its 75-foot AC75 monohull even before its launch in 2021, thanks to an AI-powered simulation tool. This tool enabled the team to conduct virtual races across numerous prototypes, honing their skills to navigate at speeds of 50 knots on meticulously refined hydrofoils under challenging conditions.

      read more
      Fitness Industry Boom Amid a Significant Decline in Online Search for Fitness?

      Fitness Industry Boom Amid a Significant Decline in Online Search for Fitness?

      There is, seemingly, a health and fitness club or a boutique offering on every street corner today. And yet online searches for health and fitness clubs have diminished significantly. IBISWorld reports over 6,466 Gyms and Fitness Centres in Australia in 2024, and that does not include many outlier categories. And yet, online searches for these facilities have diminished by almost 10%!

      read more
      Member Referrals are Like a Box of Chocolates…Or are They?

      Member Referrals are Like a Box of Chocolates…Or are They?

      Referrals are the No.1 source of Members in the Fitness and Wellness Industry!

      Some facts:
      Referrals are the number one source of new members across the fitness and wellness sector.
      $ROI is highest on Referrals when compared to all other marketing sources
      Three quarters of all referrals come from ‘Promoters’ (high NPS* score) in the fitness and wellness sector.
      The avg. referral rate for Promoters = 58% when offered a referral opportunity.
      Prospective members are 4x more likely to join a gym if they were referred by a friend​.
      In the fitness industry, referred members have historically had a 37% higher retention rate as opposed to non-referred members.**

      read more

      Let's Connect!

      CUSTOMER EXPERIENCE & TEAM ENGAGEMENT: AFFINITY OS™ | WELLNESS INTEGRATION | MINDFUL LEADERSHIP: "THE AFFINITY PRINCIPLE"

      0475 866 592

      Grant Ian Gamble Business Consulting | Author | Speaker | Business Consultant | Coach |The Affinity Principle | Best Seller Logo

      The Affinity Principle™ by Grant Gamble presents a formula for business success through a people-centric, mindful leadership approach.

      PEOPLE FIRST, ALWAYS.

      Embracing the Power of Life Coaching: Unlocking Your Potential and Transforming Your Life

      Embracing the Power of Life Coaching: Unlocking Your Potential and Transforming Your Life

      Embracing the Power of Life Coaching: Unlocking Your Potential and Transforming Your Life

      life coaching

      Grant Ian Gamble is a best-selling mindful leadership author and speaker. He has over 30 years of experience in leading teams to create innovative customer experiences, building engaged workforces, and developing leaders who prioritize mindfulness in their approach.

      Discover the world of life coaching and how it can revolutionize your approach to personal growth and fulfillment.

      What is Life Coaching?

      In our fast-paced and ever-changing world, many individuals are seeking guidance and support to navigate life’s challenges, achieve personal goals, and experience greater fulfillment. Life coaching has emerged as an effective and empowering solution, helping clients identify their strengths, overcome obstacles, and create actionable plans for success. In this article, we’ll explore the incredible benefits of life coaching and how it can reshape your approach to personal growth and fulfillment.

      Life coaching is a client-centered, collaborative process that focuses on supporting individuals in achieving their personal and professional goals. Life coaches are trained professionals who utilize powerful questioning, active listening, and evidence-based strategies to help clients gain clarity, overcome challenges, and create actionable plans for success. By fostering a supportive and empowering relationship, life coaching enables individuals to unlock their potential and transform their lives.

      Benefits of Life Coaching

      Clarity and Focus: Life coaching helps clients gain clarity on their values, goals, and priorities, allowing them to make better decisions and focus their energy on what truly matters.

      Overcoming Obstacles: Life coaches work with clients to identify and overcome the internal and external barriers that may be holding them back from achieving their goals.

      Personal Growth: Through the process of self-discovery and personal development, life coaching enables clients to unlock their potential and experience continued growth.

      Goal Setting and Achievement: Life coaches guide clients in setting realistic, achievable goals and developing actionable plans to reach them. This structured approach ensures clients stay on track and make consistent progress toward their objectives.

      Accountability and Support: Life coaching provides ongoing support, encouragement, and accountability, helping clients stay motivated and committed to their personal and professional growth.

      Enhanced Well-being: By addressing various aspects of a client’s life, from relationships to career satisfaction, life coaching can contribute to improved overall well-being and life satisfaction.

      Life Coaching in Practice

      Examples of Life Coaching in practice may include:

        • A client seeking career advancement working with a life coach to identify strengths, develop leadership skills, and create a strategic plan for professional growth.
        • An individual experiencing challenges in their personal relationships receiving guidance on effective communication, conflict resolution, and strategies to strengthen connections with others.
        • A client seeking to improve their work-life balance partnering with a life coach to identify priorities, set boundaries, and implement self-care practices to create a more balanced and fulfilling lifestyle.

        Life coaching offers a powerful and personalized approach to unlocking your full potential and transforming your life. By working closely with trained professionals, individuals can gain clarity, overcome obstacles, and achieve their personal and professional goals. If you’re seeking to revolutionize your approach to personal growth and fulfillment, consider exploring the incredible benefits of life coaching.

        Your Ultimate Recovery Guide: Unlocking the Secrets to Peak Performance, Health and Well-being

        AFFINITY Podcast

        Affinity Podcast Feature Image

        Put PEOPLE FIRST, ALWAYS and watch your business flourish.

        Dive deep into the latest trends in customer experience and team engagement, mindful leadership and management. Discover practical tools and strategies that you can use to build a people-centric culture, the foundation for sustainable long-term business growth and success.

        Led by mindful leadership expert, Grant Ian Gamble, a best-selling author and true visionary with over 30 years of experience in leading teams to create innovative customer experiences, building engaged, inspired and fulfilled workforces, and developing leaders who prioritize genuine connection in their approach.

        The guiding principle behind all of Grant’s work is PEOPLE FIRST, ALWAYS.

        More Articles:

        How to Win the America’s Cup of Fitness Business

        How to Win the America’s Cup of Fitness Business

        Team New Zealand’s innovative application of digital technology in yacht racing contributed significantly to its back-to-back victories in the America’s Cup races of 2017 and 2021. The team had a thorough understanding of the performance of its 75-foot AC75 monohull even before its launch in 2021, thanks to an AI-powered simulation tool. This tool enabled the team to conduct virtual races across numerous prototypes, honing their skills to navigate at speeds of 50 knots on meticulously refined hydrofoils under challenging conditions.

        read more
        Fitness Industry Boom Amid a Significant Decline in Online Search for Fitness?

        Fitness Industry Boom Amid a Significant Decline in Online Search for Fitness?

        There is, seemingly, a health and fitness club or a boutique offering on every street corner today. And yet online searches for health and fitness clubs have diminished significantly. IBISWorld reports over 6,466 Gyms and Fitness Centres in Australia in 2024, and that does not include many outlier categories. And yet, online searches for these facilities have diminished by almost 10%!

        read more
        Member Referrals are Like a Box of Chocolates…Or are They?

        Member Referrals are Like a Box of Chocolates…Or are They?

        Referrals are the No.1 source of Members in the Fitness and Wellness Industry!

        Some facts:
        Referrals are the number one source of new members across the fitness and wellness sector.
        $ROI is highest on Referrals when compared to all other marketing sources
        Three quarters of all referrals come from ‘Promoters’ (high NPS* score) in the fitness and wellness sector.
        The avg. referral rate for Promoters = 58% when offered a referral opportunity.
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        In the fitness industry, referred members have historically had a 37% higher retention rate as opposed to non-referred members.**

        read more

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        CUSTOMER EXPERIENCE & TEAM ENGAGEMENT: AFFINITY OS™ | WELLNESS INTEGRATION | MINDFUL LEADERSHIP: "THE AFFINITY PRINCIPLE"

        0475 866 592

        Grant Ian Gamble Business Consulting | Author | Speaker | Business Consultant | Coach |The Affinity Principle | Best Seller Logo

        The Affinity Principle™ by Grant Gamble presents a formula for business success through a people-centric, mindful leadership approach.

        PEOPLE FIRST, ALWAYS.

        The Unique Value of Executive Coaching

        The Unique Value of Executive Coaching

        The Unique Value of Executive Coaching

        Grant Ian GambleBy Grant Ian Gamble | June 23, 2020

        Grant Ian Gamble is a business growth consultant, executive coach, author, and keynote speaker. He works in a broad array of industries helping companies build teams, navigate change and drive growth.

        In a recent study by Stanford’s Center for Leadership Development and Research, nearly 100% of CEO’s surveyed said they enjoy the process of receiving coaching and leadership advice. Yet only one-third of those same leaders receive any formal coaching.

        Of those CEO’s receiving coaching, 78% said it was their own idea to embark on the coaching journey. 21% said the catalyst came from the Board.

        When asked what the key areas they were most seeking improvement in were, the cohort suggested the following:

        o   Sharing leadership and delegation

        o   Conflict management 

        o   Team building 

        o   Mentoring

        Executive Coaching | Grant Ian Gamble | Author, Speaker, Business Coach | Blog | The Unique Value of Executive Coaching

        From a Board perspective, talent development, mentoring, and succession planning were critical skills for their leadership to develop. They also saw sharing leadership and delegation skills at paramount for their leadership team.

        It is obvious from this study that leaders and organizations worldwide are recognizing the power and value of executive coaching. 

        It is also apparent that as executive coaching becomes more commonplace, it is no longer limited to the CEO’s of massive organizations. 

        More and more leaders and entrepreneurs are turning to coaching, even in the early stages of a company’s journey. That’s not surprising, given how effective executive coaching can be in leadership development and how critical those high growth times are in a company’s lifecycle. 
        Executive Coaching | Grant Ian Gamble | Author, Speaker, Business Coach | Blog | The Unique Value of Executive Coaching

        A trusted and confidential relationship with a coach creates a unique opportunity for leaders to reduce the isolation they often feel and to positively transform behaviors, beliefs, habits, and mindset. This ultimately amplifies and enhances the leader’s performance and the company’s viability. 

        When done well, executive coaching can be an excellent leadership development investment. 

        When you decide to embark on the coaching journey, there is a lot to consider. Finding a great coach that resonates with you is critical. Equally critical is your coachability. No matter how good a coach is, if you don’t check your ego at the door and be open and vulnerable, the quality of the coach is irrelevant.

        N

        If you are considering embarking on this journey, here are some of the key benefits you might expect from executive coaching:

        1. An Independent Sounding Board

         If your coach is really doing their job, they will be honest and forthright with you. You will be able to talk with them about personal and professional challenges and opportunities and in return receive open and honest feedback and support. This can reduce feelings of isolation and provide much-needed insights that are hard to gather without trusted third parties. The ability of the coach to be a truth-teller is critical and this rests in the fact that they are not relying on you for their income, nor are they a family member. This gives your coach the freedom to drop truth bombs when needed.

        2. Self-Awareness

        Research has shown that self-awareness in leaders is highly correlated with organizational effectiveness and profitability. Team members prefer to follow leaders who see themselves clearly and are willing to be vulnerable and transparent with the team. When you begin the coaching journey, your coach will want to gather feedback from your peers and team to get a sense of how you are perceived presently. 

        Many coaches use behavioral assessment tools to complement the data they receive from their peers and team. Throughout the coaching engagement, your coach will share those perceptions of you based on observations, interactions with others, and any other tools they employ. This compilation of data points helps your coach provide effective feedback and coaching to help you build a clearer awareness of where you’re strong and where growth opportunities exist. 

        NOTE: When I am working with senior executives, I rely on a Behavioral Strategy for Accomplishment instrument which provides an in-depth description of your behavioral patterns, and helps you be aware of and understand your behavioral style. I do this in conjunction with Tom Perrin, a Ph.D. in Psychology, who spends a total of three hours, one-on-one with you to help further clarify your key strengths and opportunities for growth. 

        3. Leverage Your UVP’s

        Everyone has Unique Value Propositions and as a leader, it is critical to recognize and leverage these strengths within your organization. A perceptive and supportive coach can help you see the uniqueness and value of these capabilities and to help you lean into them to enhance your impact on your team and your company. 

        4. Help Define and Refine Your Goals

        We all have goals and dreams, but often over time clarity fades and focus gets distorted around what is inherently important to you. An executive coach helps you bring focus to your goals and offers support in their achievement. As a consistent resource to you, your coach can bring those goals back into focus when needed and can also help you re-define and refine them as necessary. Your coach can also help equip you to develop focus around the goals and priorities within your company.

        5. Processes

        A skilled coach will have processes for helping define key issues and challenges. These tools and questions help you focus and prioritize the core challenges and opportunities that you face at any point in time. Sometimes, simply prioritizing what you tackle next and keeping a focus on that task is enough to positively impact your trajectory. The coach should also have tools to help you in processing these key focus areas.  

        6. Skills and Knowledge

        A talented coach will provide insights and knowledge that augments or complements that which you bring to the table. They will also help you develop or enhance skills that are necessary for you to succeed in your environment. The goal of the coach is to ultimately amplify your leadership and management skills and potential, and operational wherewithal.

        7. Adapt Responses and Priorities

        As your company grows and morphs, it will go through fundamental changes that require you to grow and adapt your responses and priorities. Your coach provides insights and counsel to help you navigate these many phases of change and growth.  As you move from working hard “in your business” to working hard “on your business,” your executive coach will help and support you in these transitions. At times, this may mean bringing in complementary team members to expand your ultimate potential. The consummate executive coach can be a powerful resource to help define and divine healthy transitions and additions to your team.

        8. Clarity of Team

        As your company grows and your team expands, your ability to keep team members in perspective can get distorted by familiarity, distance, and/or time. It is critical for you, as the leader, to keep perspective on the capabilities and deficits existing in your key team members. As you make critical executive decisions around promotions, changing roles and responsibilities, disciplinary actions, and even dismissals, a perceptive coach can offer insights and reflections on those important aspects of your team as an independent resource and an outside perspective. Often, talking through thoughts and concerns around team members with an independent and confidential resource can help give you clarity.

        9. Embrace Diversity

        We tend to attract and hire people like ourselves. While that feels good at the time, the need to attract complementary and diverse team members is critical. A talented coach can help you see any of these monochromatic threads, if they exist, and help you expand your ability to attract and retain a diverse pool of talent. 

        Diversity in your team does not only relate to demographics, it also relates to work style and behavioral tendencies such as assertiveness, sociability, consistency, detail orientation, and self-confidence. An experienced and intuitive coach can help you build a diverse, yet homogeneous team that is well rounded, collaborative, and effective.

        10. Self-Care

        Bookending self-awareness is self-care! Often, we’re busy taking care of everyone else but ourselves. The coach can help you review your habits and behaviors around self-care and attune you to ways to build positive momentum in your quest for good health and life balance.

        11. Confidentiality

        Confidentiality is sacrosanct in the coach/client relationship. Any coaching agreement should detail the confidentiality that is also implicit in the relationship. Being able to speak frankly and in confidence with your coach provides the ability to explore areas that you may not be able to discuss with team members, stakeholders, or your family.

        12. Results

        The ultimate upside of engaging a talented coach is the results. An effective coach is going to help you gain clarity around personal and professional objectives and opportunities. They can help you leverage and build on your strengths. Your coach can be that resource that helps you move to the next level organizationally and personally. 

         

        When it comes to picking a coach, it is much like hiring any team member. You are looking for someone who exemplifies the values you see as important. Someone who doesn’t just talk the talk, but they also walk the walk. 

        I have worked in the consulting and coaching realm for many years and have seen consultants and coaches who represented themselves as subject matter experts, having never truly experienced or delivered the results they were purporting they could get their clients to achieve. 

        I’ve seen people enter the coaching and consulting realm because they couldn’t make it in the areas they were positioning themselves to consult in. That is obviously a recipe for disaster if that coach or consultant expounds the philosophies that have caused them to exit that very same sector.

        Grant Ian Gamble | Author, Speaker, Business Coach | Blog | The Unique Value of Executive Coaching | Expert

        If you want a coach who can help you grow in the areas in which you need help and support, you want a coach that has truly succeeded and mastered those areas themselves. If you know the coach, have seen them over time, and you know them to be subject matter experts in the areas in which you need help, that is ideal. If you don’t know a coach that is accomplished in the areas you need help, then you need to go through an interview and hiring process, as you would with any other role you need to be filled within your organization.

        There is one other critical element to this coaching puzzle, and that is you!

        You need to have a willingness to not only invest the money, but the determining element of a coaching relationship is the coachability of the leader. So, what does a coachable leader look like? 

        N

        Here are a few things you should ascertain about your coachability before committing to an executive coaching relationship:

        1. A Willingness to Learn

        Just by embarking on the journey of finding an executive coach, you’re expressing a willingness to learn. That willingness needs to be underwritten by a thirst to engage in the exercises and embrace the learnings your coach is bringing to the table. That may involve reading books or articles, completing exercises, seeking other resources, and actively pursuing learning on an ongoing basis.

        2.   Personal Accountability

        It is critical for the leader to take responsibility and be accountable in the process. As the coach gets a clearer and clearer picture of you and your business, as a trusted third party, they will likely bring some things to the table that could make you feel uncomfortable. Owning those issues or behaviors is tough. As the leader, it is unlikely that many, if any, of your team members will be perfectly frank with you about any issues or behaviors that they feel are negative or destructive to your organization. If your coach brings some things to light you don’t want to hear, you need to be able to process those observations and own them when appropriate. 

        3. Making the Time

        Allocating and prioritizing time for coaching is critical. Coaching is professional development and needs to be a part of the leader’s allotment of their time. Much of what coaching is doing is helping you work on yourself and on your business. Too often our time as leaders is eaten up working in the business. When we commit and adhere to the commitment of time for coaching, this creates leverage, and many of the things that were repeatedly challenging you as a leader get resolved and disappear from your every day, actually lightening your load. Equally important is making the time to do the homework. At times, your coach will ask you to complete a task or assignment and taking the time to complete these activities on the timeline agreed to is imperative in the coaching journey.

        4. Vulnerability, Transparency, and Trust

        It’s hard to share some of the most challenging aspects of our work and our personal lives. These admissions are often uncomfortable and confronting. When you’re working with a coach, the very nature of the relationship demands a degree of vulnerability and transparency that allows the coach to guide you through the process toward real and systemic growth and change.

        As a result of the confidentiality and intentionality of the coach working through these issues and challenges with you, a relationship of trust will grow. This trust will be underwritten by the authenticity, logic, and empathy of the coach and this is the basis of the Triangle of Trust. 

        More and more, leaders are acknowledging the power of coaching in their personal and professional development. If you feel you are ready to embark on a coaching journey or are not getting everything out of the journey you’re already on, use this guide to determine your level of readiness and to help find the executive coach that best fits your needs and sensibilities. 

        The investment will be well worth your time!

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