13 Factors that Combat “Quiet Quitting”
Grant Ian Gamble is a best-selling mindful leadership author and speaker. He has over 30 years of experience in leading teams to create innovative customer experiences, building engaged workforces, and developing leaders who prioritize mindfulness in their approach.
What is Quiet Quitting?
“Quiet Quitting” is a symptom of low Team Member engagement. However, you can combat quiet quitting with Intrinsic and Extrinsic factors, or drivers. As a leader or manager, you can hire for these Intrinsic drivers and influence the Extrinsic drivers through your actions and decisions over time.
Understanding and appreciating these drivers can significantly improve the level of engagement among your Team Members, so here is a quick 13-point summary.
Intrinsic Factors to look for when hiring and managing your team:
– Empowering Team Members with a sense of control over their tasks and decision-making can foster improved engagement. This requires a degree of trust from you.
- Meaningful Work:
– When Team Members find their work meaningful and aligned with their values, they are much more likely to be more engaged. Wherever possible, align Team Members with a role that feels meaningful and aligned.
– The opportunity to develop mastery and excel in their area of expertise can be highly motivating for individual Team Members. Encouraging Team Members to grow in relevant skills will give them a sense of mastery.
– Building positive relationships with colleagues and supervisors can also contribute to engagement. Creating a culture that allows time and space for positive relationships between Team Members will foster camaraderie.
- Personal Growth and Development:
– Opportunities for personal and professional growth can also drive engagement. Providing continuing education for Team Members pays very real dividends.
- Challenge and Variety:
– Providing challenging and varied tasks can keep Team Members stimulated and engaged. Cross training is a powerful tool for building resilience and engagement.
Extrinsic Factors affecting Team Member engagement:
- Compensation and Benefits:
– Adequate and fair compensation is a fundamental extrinsic factor. Ensuring competitive salaries and benefits contribute to satisfaction, engagement and retention.
- Work Environment:
– A safe, comfortable, and stimulating work environment can enhance engagement. This includes ergonomic workspace design, a positive organizational culture, and access to necessary tools and resources.
- Recognition and Reward:
– Recognizing and rewarding Team Members for their contributions and achievements can boost morale and engagement. Simple expressions of gratitude go a long way toward driving this sense of being recognized and rewarded.
- Work-Life Balance:
– Flexible working hours, remote working options, and promoting a healthy work-life balance are important for maintaining engagement. Finding the right balance in a hybrid work environment will not only drive engagement, but productivity will also follow.
- Training and Development Opportunities:
– Offering opportunities for skill development and career advancement can also be motivating. This will often be unique to the individual but will always pay dividends.
- Leadership and Management:
– Effective leadership and supportive management are critical. Managers who communicate well, show appreciation, and provide constructive feedback can significantly impact engagement.
- Job Security:
– Providing job security and a stable work environment can also enhance engagement. Engagement will follow a focus on retention.
The relative weighting of these factors can vary greatly among different individuals and organizational contexts. However, some studies suggest that intrinsic factors have a stronger or more lasting impact on Team Member engagement than extrinsic factors. It’s often the intrinsic factors like meaningful work, autonomy, and personal growth that drive deeper engagement and satisfaction over the long term, although extrinsic factors like compensation and work environment are also crucial for baseline satisfaction and retention.
In practice, a balanced approach that addresses both extrinsic and intrinsic factors is often the most effective strategy for enhancing Team Member engagement. Continuous monitoring and real-time feedback through a tool such as AFFINITY OS™ will allow you to understand the specific needs and preferences of your team, and tailor your engagement strategies accordingly.
Gaining insights into your Team Members’ sentiments, feedback, and engagement levels is critical for fostering a positive work culture and improving overall engagement, productivity and performance. Here are 7 ways AFFINITY OS can measure and enhance Team Member engagement.
Interested in learning more about how to transform your organization’s approach to team member engagement and customer experience? Reach out to our team at AFFINITY OS, specialists in AI-driven customer and team member engagement optimization.
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As a co-founder of AFFINITY OS™ and an advocate for mindfulness in leadership, I’ve witnessed firsthand how the core principles of mindfulness can profoundly transform fitness and wellness businesses. In today’s fast-paced and competitive environment, the success of a fitness and wellness business hinges not just on cutting-edge equipment or trendy classes, but significantly on the quality of leadership and the culture it fosters. This article explores how being a mindful leader can be a game changer in this dynamic industry.
The world of fitness and wellness is constantly evolving, and 2023 is no exception. With a focus on holistic health and sustainable practices, the current fitness and wellness industry trends are reshaping the industry landscape. In this article, we explore the 2023 fitness and wellness trends in Australia, the Asia-Pacific region, the United States, Europe, and more, providing insights for mindful leaders in the fitness and wellness industry.
Linda had been a housekeeper at a motel for 25 years when she decided it was time for a change. She didn’t stray too far from her calling, but decided to apply for a job as a housekeeper in the new Fitness and Wellness Center that had opened in her hometown.
I just happened to be the General Manager of that center and immediately realized Linda was an absolute gem. She ticked the boxes on my 4 non-negotiables, 1. (High) Character; 2. (Great) Attitude; 3. (Wonderful) Personality; 4. Emotional (Intelligence). My acronym for this is C.A.P.E. because these Team Members are Superheroes, and Superheroes wear C.A.P.Es 🙂
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The Affinity Principle™ by Grant Gamble presents a formula for business success through a people-centric, mindful leadership approach.