1. Take all necessary measures to protect your team members and customers.

This is ‘Job 1’. This includes developing and maintaining smart, thoughtful communications with your team, customers, community, and stakeholders. Keeping these essential partners in your business well informed and demonstrating empathy for their particular circumstances is paramount. We are all embroiled in this mess and retaining key team members and as many of your customers as possible is critical to coming out of this crisis relatively intact. These communications should always be empathetic and include proactive steps you’re taking to protect them specifically. Check out the Virtual Standup concept to really stay in touch with your team on a regular basis.

2. Abide by all local, regional and federal guidelines as applicable.

This seems passé, but these guidelines are a moving target, and staying abreast of updates is critical.

3. Know what support and aid packages are available to you and your business and take full advantage of any applicable assistance.

This will continue to evolve as stimulus efforts continue to unfold, but make sure your best person is on this. It could be the difference between getting through this mess or being more debris in its wake.

4. Be flexible.

You will need to show empathy and flexibility for your team, vendors, partners, and collaborators. Equally, you will need flexibility in return from lenders, landlords, vendors, and your team. Don’t be afraid to ask for leniency or moratoriums on rent, repayments, or other normally non-negotiable expenses.

5. Adjust your strategic plan.

What you had documented in January is almost definitely completely obsolete. I typically recommend a strategic plan doesn’t stretch (in detail) past 90 days. That might be reduced to 30 days, or less, at present. Here are 13 More Tips and thoughts on survival strategies in these uncertain times. 

6. Cut any non-essential spending if you haven’t already.

A logical end to this crisis is yet to be determined and therefore we should plan for the worst and hope for the best. For many companies, the definition of non-essential will vary, but if the intended spend won’t fortify your position with your team, your customers, or the market, really question whether it’s necessary.

7. Help your sales team recalibrate how they do business.

This is a key area I’ve been working on with my clients. Giving sales teams the tools and support to modify how they maintain and even build their business is critical. This can range from simple tips on the backdrop and dress code for virtual calls all the way through to specific training on virtual platforms and tools. Investing in online and remote tools, training, and systems for your team as a whole is critical. These might include tools like GoToMeeting, Zoom, Skype, Slack, Asana, Trello, Basecamp, Google Suite, etc.

8. Amplify your focus and communication on hygiene and cleanliness. 

A simple example would be our family’s  AirBNB. We’re informing potential guests of our cleaning regimes, e.g. we space three days between guests, sterilize all bedding and towels, clean all surfaces and contact points with Clorox, etc. These types of assurances can address concerns and position you for opportunities that still exist in your market.

9. Ensure you have amended your standard operating procedures for the current circumstances. 

This may mean implementing new checks and balances, e.g. systems of time tracking or activity management. If your company and team members don’t normally function in a remote environment, you’ll need guidelines and tools to assist all parties to stay on track.

10. Restructure your workforce.

Much of this may have already happened and can range from retrenchments to recruiting. On the retrenchment side, I encourage you to keep in close contact with those key team members you’ve had to release. Keep them updated to the best of your ability so they are most likely to return when things normalize and you need them. If you’re recruiting, don’t hire out of desperation. Easy to say and hard to do. Maybe your hiring cycle needs to shorten, but the usual checks and balances should remain. A poor hire can hurt you just as much now as ever.

1. Maintain positive momentum.

It is easy to let inertia wane and succumb to all the negative press around the economic outlook for businesses. Stay positive and keep actively pursuing opportunities as they emerge. My consulting business slowed enormously at the onset of the pandemic, so I focused on writing and producing content to keep momentum up. I completed my book, “The Affinity Principle,” and it went off to the printers during the lull. This would not have been possible if I had a full book of business.

2. Focus your energy on the most rewarding activities.

It’s easy to get distracted in times like these, but the rewards will come when we channel our energy to those things that bring the greatest returns. Opportunities will arise and decisiveness is critical as things are moving fast. Retention of customers and of your team is likely the best use of available resources at present, but other opportunities will likely present themselves.

3. Don’t be afraid to try some things that you might not normally consider.

The current climate may be a great petri dish for ‘trial balloons’ on products or projects. Some companies are crowdsourcing for funding, others are giving their products away, or offering discounts they would not normally consider. It is important not to do these things out of desperation, but out of the desire to traverse this rocky landscape.

4. It is also a great time to explore those businesses that are booming and see if you can appropriately leverage their growing sales into momentum for you and your company. 

Here’s a list of business sectors that are thriving at present.

5. Don’t be afraid to project out beyond the pandemic.

Start laying the foundations for post-pandemic success. This can help your team look past the present predicament and set the table for your resurgence.

6. Think about doing some team building events online.

There are some fun online games and Virtual Escape Rooms that could offer some respite to your team in these troubling times. Build your own quiz around your business and team on Kahoot and play it with your team.

7. Share memories with your team and customers.

This is a great time to reflect, and your team and customers will love it. Post pictures, tell stories, have some fun with things that happened before the lockdown, and stay in people’s positive consciousness.