Cultivating Wise Compassion Leadership: A Necessity in Modern Leadership
Grant Ian Gamble is a best-selling mindful leadership author and speaker. He has over 30 years of experience in leading teams to create innovative customer experiences, building engaged workforces, and developing leaders who prioritize mindfulness in their approach.
I have been pondering on an article I recently came across in the Harvard Business Review, “Compassionate Leadership Is Necessary — but Not Sufficient,” written by Rasmus Hougaard, Jacqueline Carter, and Nick Hobson. I thought it could be of great interest to you as well.
As we navigate through turbulent times, the importance of compassionate leadership is more pronounced than ever. Yet, the authors reveal through their research that compassion on its own is not sufficient for effective leadership. Compassion must be paired with wisdom.
When examining more than 5,000 companies across nearly 100 countries, it was found that there is a strong correlation between the practice of “wise compassion” in leadership and promotability. In fact, leaders who regularly demonstrated both compassion and wisdom were found to rise faster and higher in the ranks than those who did not.
What does this look like in practice?
Compassionate leaders harbor positive intentions and genuine concern for others. This can forge stronger connections, foster trust, and boost loyalty. However, leadership is not just about being nice. It also involves making tough decisions, providing critical feedback, and sometimes disappointing people. Hence, wisdom, which encapsulates leadership competence and a deep understanding of managing people and priorities, is paramount. Striking a balance between compassion and wisdom is what creates a ‘wise compassionate leader.’
The authors have categorized leadership styles into four quadrants, with the second quadrant representing ‘wise compassion’. Leaders in this category effectively balance the concern for their people with the need to drive their organizations forward productively. They take tough actions when needed, but they do it with genuine care for people’s feelings and well-being.
Research involving over 15,000 leaders across nearly 100 countries reveals a strong correlation between higher levels of wise compassion and promotability. In essence, practicing wise compassion not only benefits others but also significantly enhances one’s leadership trajectory.
But how can one cultivate wise compassion?
Mindfulness routine is one proven method. Leaders who practice mindfulness regularly display increased self-awareness and an enhanced understanding of others’ behaviors and emotions. They are more intentional in integrating wisdom and compassion in their leadership style.
- For those who have ample wisdom but need to bolster their compassion, the authors suggest:
- Practicing self-compassion
- Regularly checking your intentions
- Adopting a daily compassion practice
- Alternatively, if you have a strong compassion quotient but seek to increase your wisdom, consider:
- Practicing candid transparency
- Engaging in at least one daily direct interaction
- Adopting a daily mindfulness training
In the face of continued challenges, a mindset of wise compassion is the most effective and humane way to support people. It allows us to make the tough calls in a human-centered manner.
I encourage you to explore how you can apply these principles in your leadership journey. Remember, we rise by lifting others and doing so in the wisest way possible makes the journey all the more rewarding.
Research shows that organizations with compassionate leaders experience lower levels of team member turnover. According to a 2020 study from Gallup, companies that scored in the top quartile on compassion had 37% lower absenteeism, 41% fewer safety incidents, and 59% less turnover. This underscores the importance of compassion in leadership for overall organizational health.
AFFINITY Podcast Episode 13 | The State of Organizations 2023: 10 Shifts Transforming Organizations
Put PEOPLE FIRST, ALWAYS and watch your business flourish.
Dive deep into the latest trends in customer experience and team engagement, mindful leadership and management. Discover practical tools and strategies that you can use to build a people-centric culture, the foundation for sustainable long-term business growth and success.
Led by mindful leadership expert, Grant Ian Gamble, a best-selling author and true visionary with over 30 years of experience in leading teams to create innovative customer experiences, building engaged, inspired and fulfilled workforces, and developing leaders who prioritize genuine connection in their approach.
The guiding principle behind all of Grant’s work is PEOPLE FIRST, ALWAYS.
More Articles:
A World Apart, A Path Forward: The Power of Kindness in a Divided Era
“Random acts of kindness” became a phenomenon in the 1980’s and ‘90’s, but seems to have fizzled in recent decades. I loved the idea of this, and saw occasional examples, but apart from still seeing an occasional bumper sticker I haven’t heard it referenced in ages.
From Lip Service to Real Service: Closing the Customer Care Gap
“Talk is cheap,” goes the saying, and nowhere is this truer than in customer service. We’ve all encountered businesses singing praises of their ‘unbeatable service,’ only to be let down by the harsh reality.
The Paradox of “You’ll Love the Service”
Remember the company with the catchy jingle, “You’ll love the service”? Behind the scenes, their team was disengaged and demoralized, which inevitably showed in their customer service. Customers noticed, too, and took to social media and online reviews to express their disappointment. The result? Plummeting sales and dwindling finances.
Catch Us Doing Something Right: Gratitude on World Gratitude Day
Many years ago, I stole an idea from the San Francisco Bay Health Clubs. They had a suggestion box labeled “Catch Us Doing Something Right”.
This struck me as absolutely brilliant!
Rather than asking members to complain, they were asking them to see team members and others doing good things.
Let's Connect!
CUSTOMER EXPERIENCE & TEAM ENGAGEMENT: AFFINITY OS™ | WELLNESS INTEGRATION | MINDFUL LEADERSHIP: "THE AFFINITY PRINCIPLE"
0475 866 592
The Affinity Principle™ by Grant Gamble presents a formula for business success through a people-centric, mindful leadership approach.