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MINDFUL LEADERSHIP AND WELLNESSInspiring conscious leaders to mindfully build successful wellness-oriented companies that serve, synchronize, and integrate the best interests of all stakeholders to bring about positive local, national and global impact.
A World Apart, A Path Forward: The Power of Kindness in a Divided Era
“Random acts of kindness” became a phenomenon in the 1980’s and ‘90’s, but seems to have fizzled in recent decades. I loved the idea of this, and saw occasional examples, but apart from still seeing an occasional bumper sticker I haven’t heard it referenced in ages.
From Lip Service to Real Service: Closing the Customer Care Gap
“Talk is cheap,” goes the saying, and nowhere is this truer than in customer service. We’ve all encountered businesses singing praises of their ‘unbeatable service,’ only to be let down by the harsh reality.
The Paradox of “You’ll Love the Service”
Remember the company with the catchy jingle, “You’ll love the service”? Behind the scenes, their team was disengaged and demoralized, which inevitably showed in their customer service. Customers noticed, too, and took to social media and online reviews to express their disappointment. The result? Plummeting sales and dwindling finances.
Catch Us Doing Something Right: Gratitude on World Gratitude Day
Many years ago, I stole an idea from the San Francisco Bay Health Clubs. They had a suggestion box labeled “Catch Us Doing Something Right”.
This struck me as absolutely brilliant!
Rather than asking members to complain, they were asking them to see team members and others doing good things.
The Benefits of Frontline Team Member Engagement and Retention: “The Affinity Principle” Approach
In today’s competitive business environment, frontline team members—those who interact directly with customers—are the cornerstone of any organization, especially those with a high customer-facing presence. However, the traditional approach to talent management often overlooks this vital group, focusing mainly on managerial and executive roles. “The Affinity Principle” reimagines this strategy, stressing the importance of creating an enriching environment for frontline team members that fosters increased retention and better performance.
Unlock the Power of People: Transform Your Business with the AFFINITY Formula and AFFINITY OS
In a world driven by metrics and the relentless pursuit of growth, there’s a principle often overlooked—the essence of human connection. The AFFINITY formula is not just a theory but a realization of what truly drives success in any organization is the people. It’s about acknowledging that businesses don’t operate in isolation. They are living entities, shaped by the relationships between people.
Rediscovering Free Will: The Power of Autonomy and Self-Determination
In the complex tapestry of human existence, the concept of free will holds a prominent position. Victor Frankl, a renowned psychiatrist and Holocaust survivor, and Nir Eyal, a prominent author and behavioral designer, shed light on the significance of free will in our lives. Feeling autonomous and self-determined, that we have the power to exercise free will, is a fundamental psychological need that impacts our mental health. While it is easy to feel swept along by the current of life, believing we lack control over our outcomes, we must recognize our inherent ability to direct and redirect our path. Although we cannot change past decisions, the power to shape our current decisions and determine our direction lies within our grasp.
Cultivating Wise Compassion Leadership: A Necessity in Modern Leadership
I have been pondering on an article I recently came across in the Harvard Business Review, “Compassionate Leadership Is Necessary — but Not Sufficient,” written by Rasmus Hougaard, Jacqueline Carter, and Nick Hobson. I thought it could be of great interest to you as well.
As we navigate through turbulent times, the importance of compassionate leadership is more pronounced than ever. Yet, the authors reveal through their research that compassion on its own is not sufficient for effective leadership. Compassion must be paired with wisdom.
The Art of Mindful Communication: How it Transformed My Leadership Style
Even though it’s been several decades, I’ll never forget the first time I truly recognized and leveraged mindful communication. It was mid-week and the office was humming with people engrossed in their work. I was sitting in my office, going through a seemingly never ending stream of emails.
Building a Company Culture that Nurtures and Retains Talent: How to Become an Employer of Choice
At no other point in recent history has attracting and retaining talent been as crucial to a company’s success. Labor shortages, aging populations, reduced immigration, and a long-term decline in labor force participation are creating immense pressure on employers to become an employer of choice. In this newsletter, I’ll explore the key steps to hiring well and building a company culture that nurtures, grows, and retains top talent, ensuring you stand out as an employer of choice in your industry.
Unlocking the Secrets of Healthspan and Longevity: A Life Worth Living
As we age, our focus shifts from more immediate issues to more long-term aspects of our journey. A couple of questions we may ponder include: “What do we want to be doing in our later years?” and “What is our plan to exact that outcome?” These are the questions Dr. Peter Attia, a renowned physician focused on longevity, asks all his patients. His goal is twofold: to shift their focus towards healthspan and to challenge his patients to prioritize long-term gains over immediate gratification.
Your Ultimate Recovery Resource: Unlocking the Secrets to Peak Performance and Well-being
As I dive into the world of recovery, I’ll uncover the science-backed benefits of each modality and share simple tips on how to incorporate these therapies into your wellness routine.
I’ll explore a variety of cutting-edge recovery techniques, including Hyperbaric Oxygen Therapy (HBOT), Cryotherapy, HOCATT, Pulsed Electromagnetic Field (PEMF) Therapy, Contrast Hydrotherapy (aka Hot and Cold Plunge Pool Therapy), Far Infrared Sauna Therapy, Red Light Therapy, Float Therapy (aka Sensory Deprivation Therapy), NormaTec Compression Therapy, BrainTap Therapy, and Percussion Therapy. I’ll also briefly explore modalities such as Integrative Medicine, Functional Medicine, Naturopathy, Nutrition Counseling, Physiotherapy, Osteopathy, Acupuncture and Traditional Chinese Medicine (TCM), Health Coaching, Life Coaching, and Executive Coaching.
Harnessing the Power of Executive Coaching: A Game-Changer for Leadership Excellence and Organizational Success
In today’s fast-paced and competitive business landscape, effective leadership is crucial for organizational success. Executive coaching has emerged as a powerful tool to support leaders in their professional development, enhancing their skills, decision-making abilities, and overall performance. In this article, we’ll explore the incredible benefits of executive coaching and how it can reshape your approach to leadership excellence and organizational growth.
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CUSTOMER EXPERIENCE & TEAM ENGAGEMENT: AFFINITY OS™ | WELLNESS INTEGRATION | MINDFUL LEADERSHIP: "THE AFFINITY PRINCIPLE"
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The Affinity Principle™ by Grant Gamble presents a formula for business success through a people-centric, mindful leadership approach.
PEOPLE FIRST, ALWAYS.
