Blog
MINDFUL LEADERSHIP AND WELLNESSInspiring conscious leaders to mindfully build successful wellness-oriented companies that serve, synchronize, and integrate the best interests of all stakeholders to bring about positive local, national and global impact.
Leveraging NPS® and eNPS® for Organizational Success: Insights and Real-World Impact
Top companies leverage Net Promoter Score (NPS) and Employee Net Promoter Score (eNPS) to monitor and enhance customer and Team Member satisfaction, respectively, leading to various organizational benefits. Here are the key reasons and ways these metrics are used, supported by examples and insights:
6 Traditional Predictors of Consumer Behavior Rendered Obsolete
In an era where consumer behavior changes at lightning speed, traditional methods of predicting these behaviors are quickly becoming obsolete. The intricate dynamics of the market, influenced by generational shifts and rapid technological advancements, demand a more sophisticated approach to understanding consumer preferences. This article delves into how traditional market segmentation, financial metrics, and trend analysis no longer suffice in the face of evolving consumer demands.
Understanding the 8 Key Trends Driving Consumer Behavior Change
The acceleration of consumer behavior change has been documented through various data points and trends, reflecting the rapid evolution of preferences, technology adoption, and market dynamics. Some key data points and trends illustrating this acceleration include:
Sustainable Growth Strategies for Fitness Businesses in the Digital Age
In today’s fast-evolving digital landscape, fitness businesses face unique challenges and opportunities. Sustainable growth, a concept at the heart of every successful enterprise, requires more than just a good business plan; it demands a strategy that evolves with time and technology. Here, I explore effective strategies for fitness businesses looking to achieve sustainable growth in the digital age.
Building a Thriving Fitness and Wellness Community: Lessons from “The Affinity Principle”
In the heart of every successful fitness and wellness business lies a thriving community, one that is engaged, supportive, and cohesive. This concept, central to my book “The Affinity Principle”, emphasizes the importance of nurturing a community where everyone – from team members to clients – feels valued and connected. Let’s explore how the principles of mindful leadership can transform any fitness and wellness environment into a flourishing community.
The Mindful Leader: Transforming Fitness and Wellness Businesses from the Inside Out
As a co-founder of AFFINITY OS™ and an advocate for mindfulness in leadership, I’ve witnessed firsthand how the core principles of mindfulness can profoundly transform fitness and wellness businesses. In today’s fast-paced and competitive environment, the success of a fitness and wellness business hinges not just on cutting-edge equipment or trendy classes, but significantly on the quality of leadership and the culture it fosters. This article explores how being a mindful leader can be a game changer in this dynamic industry.
Leverage the 2023 Fitness and Wellness Industry Trends
The world of fitness and wellness is constantly evolving, and 2023 is no exception. With a focus on holistic health and sustainable practices, the current fitness and wellness industry trends are reshaping the industry landscape. In this article, we explore the 2023 fitness and wellness trends in Australia, the Asia-Pacific region, the United States, Europe, and more, providing insights for mindful leaders in the fitness and wellness industry.
13 Factors that Combat “Quiet Quitting”
“Quiet Quitting” is a symptom of low Team Member engagement. However, you can combat quiet quitting with Intrinsic and Extrinsic factors, or drivers. As a leader or manager, you can hire for these Intrinsic drivers and influence the Extrinsic drivers through your actions and decisions over time.
Understanding and appreciating these drivers can significantly improve the level of engagement among your Team Members, so here is a quick 13-point summary.
Diversity in Hiring: How Seasoned Talents Advance Customer-Centric Goals
Linda had been a housekeeper at a motel for 25 years when she decided it was time for a change. She didn’t stray too far from her calling, but decided to apply for a job as a housekeeper in the new Fitness and Wellness Center that had opened in her hometown.
I just happened to be the General Manager of that center and immediately realized Linda was an absolute gem. She ticked the boxes on my 4 non-negotiables, 1. (High) Character; 2. (Great) Attitude; 3. (Wonderful) Personality; 4. Emotional (Intelligence). My acronym for this is C.A.P.E. because these Team Members are Superheroes, and Superheroes wear C.A.P.Es 🙂
A World Apart, A Path Forward: The Power of Kindness in a Divided Era
“Random acts of kindness” became a phenomenon in the 1980’s and ‘90’s, but seems to have fizzled in recent decades. I loved the idea of this, and saw occasional examples, but apart from still seeing an occasional bumper sticker I haven’t heard it referenced in ages.
From Lip Service to Real Service: Closing the Customer Care Gap
“Talk is cheap,” goes the saying, and nowhere is this truer than in customer service. We’ve all encountered businesses singing praises of their ‘unbeatable service,’ only to be let down by the harsh reality.
The Paradox of “You’ll Love the Service”
Remember the company with the catchy jingle, “You’ll love the service”? Behind the scenes, their team was disengaged and demoralized, which inevitably showed in their customer service. Customers noticed, too, and took to social media and online reviews to express their disappointment. The result? Plummeting sales and dwindling finances.
Catch Us Doing Something Right: Gratitude on World Gratitude Day
Many years ago, I stole an idea from the San Francisco Bay Health Clubs. They had a suggestion box labeled “Catch Us Doing Something Right”.
This struck me as absolutely brilliant!
Rather than asking members to complain, they were asking them to see team members and others doing good things.
Let's Connect!
CUSTOMER EXPERIENCE & TEAM ENGAGEMENT: AFFINITY OS™ | WELLNESS INTEGRATION | MINDFUL LEADERSHIP: "THE AFFINITY PRINCIPLE"
0475 866 592
The Affinity Principle™ by Grant Gamble presents a formula for business success through a people-centric, mindful leadership approach.
PEOPLE FIRST, ALWAYS.
