Team New Zealand’s innovative application of digital technology in yacht racing contributed significantly to its back-to-back victories in the America’s Cup races of 2017 and 2021. The team had a thorough understanding of the performance of its 75-foot AC75 monohull even before its launch in 2021, thanks to an AI-powered simulation tool. This tool enabled the team to conduct virtual races across numerous prototypes, honing their skills to navigate at speeds of 50 knots on meticulously refined hydrofoils under challenging conditions.
Member Referrals are Like a Box of Chocolates…Or are They?
Member Referrals Are Like a Box of Chocolates…Or Are They?
Grant Ian Gamble is a best-selling mindful leadership author and speaker. He has over 30 years of experience in leading teams to create innovative customer experiences, building engaged workforces, and developing leaders who prioritize mindfulness in their approach.
Referrals are the No.1 source of Members in the Fitness and Wellness Industry.
Here are some facts:
- Referrals are the number one source of new members across the fitness and wellness sector.
- $ROI is highest on Referrals when compared to all other marketing sources.
- Three quarters of all referrals come from ‘Promoters’ (high NPS* score) in the fitness and wellness sector.
- The avg. referral rate for Promoters = 58% when offered a referral opportunity.
- Prospective members are 4x more likely to join a gym if they were referred by a friend.
- In the fitness industry, referred members have historically had a 37% higher retention rate as opposed to non-referred members.**
And yet most clubs and club groups do a pretty average job garnering and leveraging referral opportunities. Asking random members for referrals is like ‘a box of chocolates’, you never know what you’ll get.
Whereas asking Promoters is almost guaranteed to be met with a positive response. Every club has its fair share of Detractors and Passively Satisfied members, but the Promoters have stated clearly that, they “Are likely to recommend the club to their friends, family and/or colleagues.”
AFFINITY OS™ automatically provides Promoters with a simple but compelling referral opportunity. The uptake and conversion is significantly higher than mass marketing offers to all club members.
Below are some averages for clubs using the AFFINITY OS Referral System:
- 52 promoters ave. per month = 30 referred prospective members per month
- Average conversion of referred members @ 85% = 25 new referred members per month
- If Ave. Lifetime Value per member = $2,500 those referrals add $62.5k each month
You can do your own math based on your LTV, but as Forrest Gump might say, “Referrals and growth go together like peas and carrots”.
** IHRSA attributes this higher retention rate to the social connections and sense of belonging that often comes with being referred by a friend or acquaintance.
Interested in learning more about how to transform your organization’s approach to team member engagement and customer experience? Reach out to our team at AFFINITY OS, specialists in AI-driven customer experience and team member engagement optimization.
Dive into the heart of exceptional leadership and customer-centric success with AOS Academy. Our certification courses, guided by the “PEOPLE FIRST, ALWAYS” mantra, are designed to support professionals as mindful, effective leaders and service providers.
By integrating key insights from Grant Ian Gamble’s best-selling mindful leadership book, “The Affinity Principle”, we focus on nurturing people-centric cultures of empathy, effective communication, and customer service excellence.
The AOS Academy is more than just training – it’s a journey towards personal and professional transformation, ensuring every interaction and decision is rooted in understanding and valuing people first.
Put PEOPLE FIRST, ALWAYS and watch your business flourish.
Dive deep into the latest trends in customer experience and team engagement, mindful leadership and management. Discover practical tools and strategies that you can use to build a people-centric culture, the foundation for sustainable long-term business growth and success.
Led by mindful leadership expert, Grant Ian Gamble, a best-selling author and true visionary with over 30 years of experience in leading teams to create innovative customer experiences, building engaged, inspired and fulfilled workforces, and developing leaders who prioritize genuine connection in their approach.
The guiding principle behind all of Grant’s work is PEOPLE FIRST, ALWAYS.
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Fitness Industry Boom Amid a Significant Decline in Online Search for Fitness?
There is, seemingly, a health and fitness club or a boutique offering on every street corner today. And yet online searches for health and fitness clubs have diminished significantly. IBISWorld reports over 6,466 Gyms and Fitness Centres in Australia in 2024, and that does not include many outlier categories. And yet, online searches for these facilities have diminished by almost 10%!
Member Referrals are Like a Box of Chocolates…Or are They?
Referrals are the No.1 source of Members in the Fitness and Wellness Industry!
Some facts:
Referrals are the number one source of new members across the fitness and wellness sector.
$ROI is highest on Referrals when compared to all other marketing sources
Three quarters of all referrals come from ‘Promoters’ (high NPS* score) in the fitness and wellness sector.
The avg. referral rate for Promoters = 58% when offered a referral opportunity.
Prospective members are 4x more likely to join a gym if they were referred by a friend.
In the fitness industry, referred members have historically had a 37% higher retention rate as opposed to non-referred members.**