Member Referrals are Like a Box of Chocolates…Or are They?

Member Referrals are Like a Box of Chocolates…Or are They?

Member Referrals Are Like a Box of Chocolates…Or Are They?

member referrals

Grant Ian Gamble is a best-selling mindful leadership author and speaker. He has over 30 years of experience in leading teams to create innovative customer experiences, building engaged workforces, and developing leaders who prioritize mindfulness in their approach.

Referrals are the No.1 source of Members in the Fitness and Wellness Industry.

Here are some facts:

  • Referrals are the number one source of new members across the fitness and wellness sector.
  • $ROI is highest on Referrals when compared to all other marketing sources.
  • Three quarters of all referrals come from ‘Promoters’ (high NPS* score) in the fitness and wellness sector.
  • The avg. referral rate for Promoters = 58% when offered a referral opportunity
  • Prospective members are 4x more likely to join a gym if they were referred by a friend​.
  • In the fitness industry, referred members have historically had a 37% higher retention rate as opposed to non-referred members.**

And yet most clubs and club groups do a pretty average job garnering and leveraging referral opportunities. Asking random members for referrals is like ‘a box of chocolates’, you never know what you’ll get. 

Whereas asking Promoters is almost guaranteed to be met with a positive response. Every club has its fair share of Detractors and Passively Satisfied members, but the Promoters have stated clearly that, they “Are likely to recommend the club to their friends, family and/or colleagues.”

AFFINITY OS™ automatically provides Promoters with a simple but compelling referral opportunity. The uptake and conversion is significantly higher than mass marketing offers to all club members. 

Below are some averages for clubs using the AFFINITY OS Referral System:

  • 52 promoters ave. per month  = 30 referred prospective members per month 
  • Average conversion of referred members @ 85% = 25 new referred members per month
  • If Ave. Lifetime Value per member = $2,500 those referrals add $62.5k each month

You can do your own math based on your LTV, but as Forrest Gump might say, “Referrals and growth go together like peas and carrots”.

* NPS = Net Promoter Score

** IHRSA attributes this higher retention rate to the social connections and sense of belonging that often comes with being referred by a friend or acquaintance.

Interested in learning more about how to transform your organization’s approach to team member engagement and customer experience? Reach out to our team at AFFINITY OS, specialists in AI-driven customer experience and team member engagement optimization.

Dive into the heart of exceptional leadership and customer-centric success with AOS Academy. Our certification courses, guided by the “PEOPLE FIRST, ALWAYS” mantra, are designed to support professionals as mindful, effective leaders and service providers. 

By integrating key insights from Grant Ian Gamble’s best-selling mindful leadership book, “The Affinity Principle”, we focus on nurturing people-centric cultures of empathy, effective communication, and customer service excellence.

The AOS Academy is more than just training – it’s a journey towards personal and professional transformation, ensuring every interaction and decision is rooted in understanding and valuing people first.

AFFINITY Podcast

Affinity Podcast Feature Image

Put PEOPLE FIRST, ALWAYS and watch your business flourish.

Dive deep into the latest trends in customer experience and team engagement, mindful leadership and management. Discover practical tools and strategies that you can use to build a people-centric culture, the foundation for sustainable long-term business growth and success.

Led by mindful leadership expert, Grant Ian Gamble, a best-selling author and true visionary with over 30 years of experience in leading teams to create innovative customer experiences, building engaged, inspired and fulfilled workforces, and developing leaders who prioritize genuine connection in their approach.

The guiding principle behind all of Grant’s work is PEOPLE FIRST, ALWAYS.

More Articles:

How to Win the America’s Cup of Fitness Business

How to Win the America’s Cup of Fitness Business

Team New Zealand’s innovative application of digital technology in yacht racing contributed significantly to its back-to-back victories in the America’s Cup races of 2017 and 2021. The team had a thorough understanding of the performance of its 75-foot AC75 monohull even before its launch in 2021, thanks to an AI-powered simulation tool. This tool enabled the team to conduct virtual races across numerous prototypes, honing their skills to navigate at speeds of 50 knots on meticulously refined hydrofoils under challenging conditions.

read more
Fitness Industry Boom Amid a Significant Decline in Online Search for Fitness?

Fitness Industry Boom Amid a Significant Decline in Online Search for Fitness?

There is, seemingly, a health and fitness club or a boutique offering on every street corner today. And yet online searches for health and fitness clubs have diminished significantly. IBISWorld reports over 6,466 Gyms and Fitness Centres in Australia in 2024, and that does not include many outlier categories. And yet, online searches for these facilities have diminished by almost 10%!

read more
Member Referrals are Like a Box of Chocolates…Or are They?

Member Referrals are Like a Box of Chocolates…Or are They?

Referrals are the No.1 source of Members in the Fitness and Wellness Industry!

Some facts:
Referrals are the number one source of new members across the fitness and wellness sector.
$ROI is highest on Referrals when compared to all other marketing sources
Three quarters of all referrals come from ‘Promoters’ (high NPS* score) in the fitness and wellness sector.
The avg. referral rate for Promoters = 58% when offered a referral opportunity.
Prospective members are 4x more likely to join a gym if they were referred by a friend​.
In the fitness industry, referred members have historically had a 37% higher retention rate as opposed to non-referred members.**

read more
AI’s Role in Enhancing Wellbeing In the Workplace and Beyond

AI’s Role in Enhancing Wellbeing In the Workplace and Beyond

AI’s Role in Enhancing Wellbeing In the Workplace and Beyond

workplace wellbeing

Grant Ian Gamble is a best-selling mindful leadership author and speaker. He has over 30 years of experience in leading teams to create innovative customer experiences, building engaged workforces, and developing leaders who prioritize mindfulness in their approach.

AI is playing an increasingly significant role in enhancing general wellbeing and specifically impacting workplace wellbeing through various innovative applications and platforms. By leveraging AI technologies, it’s possible to create more personalized, scalable and accessible solutions for health and wellness. Equally, AI comes with some compromise and risks. Here are some places AI is contributing to wellbeing in both general and workplace contexts, and some concerns we should consider:

 

General Wellbeing

Personal Health Monitoring: Wearables such as Oura, Fitbit, AppleWatch and Whoop are AI-powered and can monitor an individual’s health metrics in real-time, such as heart rate, sleep patterns, and activity levels, providing personalized feedback and recommendations for healthier lifestyles.

Mental Health Support: Wysa, Woebot, Replika and Youper are examples of AI chatbots and virtual assistants that offer psychological support and counseling, making mental health resources more accessible. They can provide immediate, stigma-free support for anxiety, depression, and stress, guiding users to appropriate resources when necessary.

Nutrition and Diet Planning: AI applications such as Lose It, PH360, Yazio, MyMealPlanAI, Mealime and Noom Coach can analyze nutritional needs and preferences to suggest personalized meal plans, helping individuals achieve their health and wellness goals. This can be particularly beneficial for managing conditions like diabetes or for weight management.

Physical Activity and Fitness: FitBod, FitnessAI, Freeletics and Aaptiv are all AI-driven fitness apps and platforms that tailor workout plans to an individual’s fitness level, goals, and preferences, adjusting recommendations based on progress and feedback.

 

Workplace Wellbeing

Employee Experience Platforms: Platforms like AFFINITY OS, Peakon, Culture Amp, Limeade and Glint  use AI to analyze employee feedback in real-time, providing insights into employee engagement and satisfaction. This helps companies address issues promptly and improve the overall workplace environment. Whereas  AFFINITY OS combines AI with a human interface, many AI platforms provide end-to-end AI interfaces.

Stress Management and Mindfulness: AI-powered apps can provide personalized mindfulness and stress management exercises, helping Team Members reduce stress, improve focus, and increase productivity. These can be integrated into daily work routines seamlessly. Examples of AI-powered apps include Headspace, Calm, Wysa, Youper and Aura.

Ergonomics and Physical Health: AI can analyze workplace ergonomics and suggest improvements to reduce physical strain and prevent injuries. For example, AI-enabled cameras like knowella can analyze posture and recommend adjustments in real time. Other examples are PostureScreen that can analyze posture in the workplace. Esko Bionics for Industrials is an exoskeleton suit that analyzes worker movement and provides real time feedback to maintain correct posture and reduce physical strain. 

There is an enormous amount of applications for AI to tailor health and wellness programs to help drive workplace wellbeing. There are also potential negatives and threats associated with its use in these areas. It’s important to consider these concerns when considering applying AI in the workplace

Privacy and Data Security

– Sensitive Data Exposure: Health and workplace well-being tools collect sensitive personal information, including health metrics, mental health status, and personal preferences. There is a risk of data breaches, leading to the exposure of private information. Deidentification of data is critical and when we developed AFFINITY OS, our mandate was to ensure de-identification before the data was stored in the system, mitigating possible data exposure.

– Surveillance Concerns: In the workplace, AI-driven monitoring tools might cross the line into surveillance, making Team Members feel watched and evaluated constantly, which could increase stress and negatively impact mental health. Europe is about to adopt the AI Act, which imposes strict limitations on certain high-risk AI applications related to surveillance.

Bias and Inequality

– Algorithmic Bias: AI systems can perpetuate and amplify biases present in their training data. In the context of well-being, this could lead to unequal access to resources or support for certain groups, exacerbating existing inequalities, or creating new biases.

– Accessibility Issues: There is a risk that AI-driven wellness solutions may not be equally accessible to everyone, particularly those with disabilities or those from lower socio-economic backgrounds, potentially widening health disparities.

Dependence and Dehumanization

– Overreliance on Technology: There is a concern that reliance on AI for well-being and mental health support could diminish the value of human interaction and support systems, potentially leading to a depersonalization of care. This is certainly a concern from my perspective. As much as I advocate for the judicious use of AI, nothing can equal the power of an in-person exchange and the human touch.

– Lack of Human Empathy: AI-driven support systems, while beneficial, cannot fully replicate the empathy and understanding of human interactions, which are crucial in many aspects of mental health and well-being support. 

Ethical and Moral Concerns

– Decision-Making Power: AI systems making decisions about an individual’s health or well-being could raise ethical concerns, especially if these systems make errors or prioritize organizational goals over individual needs. There is no doubt bad actors will migrate into the AI space and train systems to exact financially driven goals, so careful curation is demanded when using AI systems for our personal or workplace wellbeing. 

– Informed Consent: Users might not be fully aware of how their data is used or the extent to which AI influences their wellness journey, raising questions about informed consent and autonomy. It is worthwhile to read the privacy and data usage terms of any AI platform you intend to use.

Job Displacement and Stress

– Automation Anxiety: The fear of job displacement due to AI and automation can increase stress and anxiety among Team Members, impacting their mental health and overall well-being.

– Increased Pace of Work: AI-driven efficiency gains might lead to heightened expectations for productivity, potentially increasing work-related stress and diminishing work-life balance. We are already seeing areas where the human workforce can’t keep up with AI output. Examples are in the publishing of white papers and AI’s ability to generate large pools of applicants for positions which can overwhelm the HR team.

Many of these concerns directly or indirectly impact the HR sector and demand the implementation of robust data protection measures, ensuring transparency and consent in the use of AI, actively working to eliminate bias from AI systems, and prioritizing the development of AI in a way that complements rather than replaces human interactions and support. 

Additionally, policymakers and organizations must consider ethical guidelines and regulatory frameworks that govern the use of AI in wellness and workplace well-being contexts to protect individuals’ rights and well-being. The AI Act is a precursor to what will need to be a multi faceted set of controls and curation of AI as it is applied to our daily lives.

Interested in learning more about how to transform your organization’s approach to team member engagement and customer experience? Reach out to our team at AFFINITY OS, specialists in AI-driven customer experience and team member engagement optimization.

Dive into the heart of exceptional leadership and customer-centric success with AOS Academy. Our certification courses, guided by the “PEOPLE FIRST, ALWAYS” mantra, are designed to support professionals as mindful, effective leaders and service providers. 

By integrating key insights from Grant Ian Gamble’s best-selling mindful leadership book, “The Affinity Principle”, we focus on nurturing people-centric cultures of empathy, effective communication, and customer service excellence.

The AOS Academy is more than just training – it’s a journey towards personal and professional transformation, ensuring every interaction and decision is rooted in understanding and valuing people first.

AFFINITY Podcast

Affinity Podcast Feature Image

Put PEOPLE FIRST, ALWAYS and watch your business flourish.

Dive deep into the latest trends in customer experience and team engagement, mindful leadership and management. Discover practical tools and strategies that you can use to build a people-centric culture, the foundation for sustainable long-term business growth and success.

Led by mindful leadership expert, Grant Ian Gamble, a best-selling author and true visionary with over 30 years of experience in leading teams to create innovative customer experiences, building engaged, inspired and fulfilled workforces, and developing leaders who prioritize genuine connection in their approach.

The guiding principle behind all of Grant’s work is PEOPLE FIRST, ALWAYS.

More Articles:

How to Win the America’s Cup of Fitness Business

How to Win the America’s Cup of Fitness Business

Team New Zealand’s innovative application of digital technology in yacht racing contributed significantly to its back-to-back victories in the America’s Cup races of 2017 and 2021. The team had a thorough understanding of the performance of its 75-foot AC75 monohull even before its launch in 2021, thanks to an AI-powered simulation tool. This tool enabled the team to conduct virtual races across numerous prototypes, honing their skills to navigate at speeds of 50 knots on meticulously refined hydrofoils under challenging conditions.

read more
Fitness Industry Boom Amid a Significant Decline in Online Search for Fitness?

Fitness Industry Boom Amid a Significant Decline in Online Search for Fitness?

There is, seemingly, a health and fitness club or a boutique offering on every street corner today. And yet online searches for health and fitness clubs have diminished significantly. IBISWorld reports over 6,466 Gyms and Fitness Centres in Australia in 2024, and that does not include many outlier categories. And yet, online searches for these facilities have diminished by almost 10%!

read more
Member Referrals are Like a Box of Chocolates…Or are They?

Member Referrals are Like a Box of Chocolates…Or are They?

Referrals are the No.1 source of Members in the Fitness and Wellness Industry!

Some facts:
Referrals are the number one source of new members across the fitness and wellness sector.
$ROI is highest on Referrals when compared to all other marketing sources
Three quarters of all referrals come from ‘Promoters’ (high NPS* score) in the fitness and wellness sector.
The avg. referral rate for Promoters = 58% when offered a referral opportunity.
Prospective members are 4x more likely to join a gym if they were referred by a friend​.
In the fitness industry, referred members have historically had a 37% higher retention rate as opposed to non-referred members.**

read more

2024 Global and Regional Fitness Industry Trends

2024 Global and Regional Fitness Industry Trends

2024 Global and Regional Fitness and Wellness Industry Trends

2024 Global and Regional Fitness Industry Trends Feature Image

Grant Ian Gamble is a best-selling mindful leadership author and speaker. He has over 30 years of experience in leading teams to create innovative customer experiences, building engaged workforces, and developing leaders who prioritize mindfulness in their approach.

Keeping up-to-date with industry trends is vital for adapting and ensuring your health and wellness club remains competitive and relevant. This section will cover both regional and global trends.

AUSTRALIA

The fitness and wellness industry in Australia is set to embrace several innovative trends in 2024, reflecting a broader shift towards personalized, holistic, and technologically integrated health experiences. Here’s an overview of the key trends predicted to shape the industry:

  1. Health and Training for Longevity: There’s a growing emphasis on fitness regimes that not only improve physical fitness but also contribute to a longer, healthier life. This trend highlights the importance of a holistic approach to health, incorporating various elements like cardiovascular and strength training, flexibility exercises, and mindfulness practices.
  1. Hormone-focused Workouts: Tailoring workouts to optimize hormone levels in the body is gaining traction. These routines are designed to support physiological processes such as metabolism and muscle growth, contributing to overall well-being.
  1. AI-powered Training Resources: The integration of Artificial Intelligence (AI) in the fitness industry is revolutionizing training methods by offering personalized workout plans. These AI-driven platforms and apps provide tailored advice based on an individual’s fitness levels, goals, and health data, making training more accessible and customized.
  1. Meaningful Fitness Experiences: There’s a shift towards fitness experiences that offer more than just physical benefits. People are seeking immersive, engaging activities that also provide mental and emotional enrichment, leading to a deeper connection with their wellness pursuits.
  1. Reformer and Mat-based Pilates: Both reformer and mat-based Pilates are seeing a surge in popularity, with a focus on core strength, flexibility, and overall body conditioning. These low-impact workouts are adaptable to various fitness levels, making them accessible to a wide audience.
  1. Personalized Fitness Experiences: The rise of wearable technology, AI, and augmented reality is set to deliver highly personalized fitness experiences. These technologies offer real-time feedback and custom fitness solutions, enhancing individual workout journeys.
  1. Holistic Fitness Approaches: There’s an increasing focus on combining physical workouts with mental well-being practices. Future fitness programs are expected to integrate yoga, meditation, and natural movement exercises, promoting a balanced approach to health.
  1. Sustainability in Fitness: The fitness industry is moving towards more eco-conscious practices. This includes the use of sustainable materials in workout gear and equipment, and the adoption of green energy sources in fitness facilities, aligning fitness goals with environmental values.
  1. Virtual and Augmented Reality Workouts: Technologies like VR and AR are creating immersive workout environments, offering unique and engaging fitness experiences that go beyond traditional exercise routines.
  1. Inclusivity and Diversity: The industry is evolving to be more inclusive, catering to a diverse range of individuals across genders, abilities, cultures, and body types. This shift ensures fitness is accessible and relevant to everyone.
  1. Hyper-Personalized Workouts: Advancements in AI are enabling the creation of highly individualized fitness plans that adapt in real-time to an individual’s performance, biometrics, and even emotional state. This level of personalization is transforming how fitness services engage with customers.
  2. Emerging Wellness Trends: The concept of shorter working weeks is gaining interest, potentially impacting the wellness industry by allowing more time for personal health and fitness. Additionally, the use of AI bots for cognitive therapy and the rise of social wellness clubs are trends to watch, offering new ways to support mental health and foster community in fitness settings.

These trends indicate a future where fitness and wellness in Australia are not just about physical health but encompass a comprehensive, personalized, and environmentally conscious approach to well-being.

U.S.

The fitness and wellness industry in the U.S. is set to embrace a diverse range of trends in 2024, reflecting advancements in technology, a shift towards holistic health, and a renewed focus on personalized fitness experiences. Here’s a summary of the key trends identified:

  1. Wearable Technology: Fitness trackers, smartwatches, heart rate monitors, and GPS tracking devices continue to dominate, providing detailed insights into health metrics like heart rate, calories, and sleep patterns.
  1. Worksite Health Promotion: Work-related wellness programs are gaining traction, indicating a growing corporate emphasis on team member health and well-being.
  1. Fitness Programs for Older Adults: Tailored interventions for the aging population are becoming more prevalent, focusing on their unique fitness needs.
  1. Exercise for Weight Loss: A holistic approach to weight loss that combines dietary and culinary interventions with exercise routines is emerging.
  1. Certified Exercise Professionals: The employment of certified fitness professionals, who have undergone comprehensive training and accreditation, is becoming increasingly important.
  1. Mobile Exercise Apps: Smartphone applications are playing a significant role in aiding exercise performance and programming, reflecting the digitalization of fitness.
  1. Exercise for Mental Health: Physical activity is being increasingly recognized for its benefits to mental well-being, with fitness programs incorporating elements to improve mental health.
  1. Youth Athletic Development: Engaging young people in sports and related activities is gaining importance, highlighting a focus on early physical education.
  1. Personal Training: One-on-one training sessions tailored to individual goals and fitness levels continue to be a popular trend.
  1. Holistic Health and Wellness: There’s a shift towards comprehensive wellness that includes not just physical but also mental health, with fitness centers evolving into wellness hubs offering services like mindfulness classes and stress management resources.
  1. Sustainability: The industry is embracing environmentally responsible practices, from using recycled materials for equipment to eco-friendly workout apparel.
  1. Inclusivity and Accessibility: Fitness is becoming more inclusive, with adaptive fitness programs and offerings for various demographics, ensuring everyone has access to exercise opportunities.
  1. Integrated Medical Fitness: Collaborations between the fitness industry and healthcare providers are growing, offering evidence-based exercise programs tailored to individuals with specific medical conditions.
  2. Fitness as an Experience: The trend towards creating memorable and immersive fitness experiences, such as forest bathing and camp-style workouts, is on the rise, emphasizing community building and a connection with nature.

These trends indicate a move towards a more personalized, inclusive, and holistic approach to fitness and wellness in the U.S., integrating technological advancements and sustainable practices to cater to the diverse needs of the population.

ASIA

In Asia, the fitness and wellness industry trends for 2024 are being shaped by a combination of rising health awareness, technological advancements, and cultural shifts towards more sustainable and holistic health practices. Here’s an overview of the key trends:

  1. Sustainable Gyms: There’s a growing demand for fitness facilities that incorporate eco-friendly practices, from using energy-efficient equipment to integrating natural elements into their design. This trend aligns with a broader cultural move towards environmental sustainability and wellness.
  1. Natural Energy Alternatives: Moving away from traditional stimulants like caffeine and alcohol, there’s a shift towards natural sources of energy. Adaptogenic herbs, nutrient-rich superfoods, and other natural alternatives are becoming popular for their ability to provide sustained energy without the negative side effects associated with caffeine and alcohol.
  1. Virtual Workouts: The rise of virtual workouts continues, with technology playing a crucial role in delivering diverse and interactive fitness experiences right into people’s homes. This trend is expanding with augmented reality and interactive wearables, making fitness more accessible and engaging.
  1. Blood Sugar Balance: There’s an increasing focus on maintaining stable blood sugar levels for overall well-being. This trend is driven by a deeper understanding of the impact of diet and lifestyle on health, leading to a demand for products and practices that support blood sugar harmony.
  1. Flexible Hydration: The approach to hydration is becoming more diversified, incorporating elements like collagen, added fiber, and natural alternatives to plain water. This trend reflects a more holistic view of hydration, tailored to individual needs and health goals.
  1. Female Reproductive Positivity: Technology is empowering women with innovative apps focused on period tracking, alternative birth control, and menstruation health. These apps are changing the narrative around female reproductive health, promoting informed decision-making and openness.
  2. Skincare 2.0: The intersection of beauty and wellness is evident in the emergence of beauty supplements like collagen bars and gummies. These products combine the benefits of traditional skincare with the convenience and nutritional value of wellness supplements.

These trends indicate a shift towards more personalized, sustainable, and technology-driven health and wellness practices in Asia, reflecting a holistic approach that encompasses both physical and mental well-being.

EUROPE

In Europe, the fitness and wellness industry trends for 2024 are evolving with a focus on digitalization, personalization, and holistic approaches to health. Here’s an overview of the significant trends shaping the industry:

  1. On-demand Fitness Services: The popularity of platforms like Peloton, Aaptiv, and Les Mills is on the rise, tapping into the millennial preference for personalization, freedom, and experiences. These services benefit from improved internet connectivity and streaming capabilities, meeting the demands of a generation that values wellness and is willing to invest in compelling brands.
  1. Virtual and Online Fitness: Distinguished by the use of videos, blog articles, or programs, online fitness has seen significant growth, especially post-pandemic. The market, which was already expanding, has experienced even greater increases in online personal training and virtual workouts incorporating digital technology and sometimes even virtual reality.
  1. Wellness Tourism: Europe is witnessing a growing interest in wellness tourism, with a significant market share following North America. The trend encompasses consumers looking for travel experiences that emphasize physical and mental well-being, with a notable increase in wellness-focused vacations that offer a range of health-promoting activities.
  1. Rowformer Workouts: A new trend blending the resistance exercises of Reformer Pilates with the cardiovascular intensity of rowing, known as Rowformer workouts, is gaining traction. This hybrid workout is appealing for its dynamic approach to fitness, combining strength, flexibility, and cardio within a single session.
  1. Gen Z Dance Workouts: Influenced heavily by platforms like TikTok, dance fitness is becoming particularly popular among Gen Z. These workouts are about fun and expression, utilizing social media to make fitness accessible and enjoyable, and indicating a shift towards more joyous and social forms of exercise.
  1. Technology in Personal Fitness: The integration of AI and virtual reality in fitness is creating personalized and immersive workout experiences. This technology is making exercise more engaging and tailored to individual goals, reshaping the industry with advancements like wearables and interactive fitness platforms.
  1. Rest and Recovery Holidays: There’s a rising trend towards vacations focused on rest, recovery, and sleep hygiene, particularly among Gen Z and Millennials. These getaways are designed to prioritize relaxation and mental rejuvenation, aligning with the increased awareness of the importance of mental health and quality rest.
  1. Boutique Boxing Clubs: Boxing is making a comeback in more personalized, community-oriented boutique clubs. These clubs emphasize high-quality, personalized training and a holistic fitness approach, offering a more curated and social experience compared to traditional gyms.
  1. Online Personal Training: The convenience and accessibility of online personal training make it a popular choice, offering personalized training programs and the flexibility to work out anytime, anywhere, catering to the digital lifestyle of consumers today.
  1. Employing Certified Exercise Professionals: There’s a growing emphasis on hiring certified exercise professionals to ensure fitness routines are safe, effective, and scientifically sound, highlighting the industry’s move towards more specialized and diverse fitness offerings.

These trends reflect a dynamic blend of technology, personalized experiences, community-building, and a holistic approach to health and well-being, setting the stage for a transformative year in the fitness and wellness industry in Europe.

GLOBAL TRENDS

In 2024, the global fitness and wellness industry is witnessing significant transformations, driven by evolving consumer preferences, technological advancements, and a heightened focus on holistic health. Here’s an overview of the key trends shaping the landscape:

  1. Holistic Health and Wellness: The industry is moving towards a more integrated approach to health, combining physical fitness with mental and emotional well-being. Wellness classes, including yoga, meditation, and tai chi, are becoming increasingly popular, focusing on improving flexibility, strength, mental clarity, and overall life quality. The rise of wellness technology, such as wearable devices and virtual reality, is expanding the scope of wellness beyond physical health, emphasizing the importance of mental health support and building community around wellness offerings.
  1. Personalization in Fitness: Customization is becoming a cornerstone of the fitness experience, with facilities offering tailored workouts, individualized nutrition guidance, and progress tracking to meet the unique needs and goals of each member. Specialized classes and personal training sessions are being designed to cater to a variety of preferences, enhancing member satisfaction and retention.
  1. On-demand Fitness Services: Digital platforms like Peloton, Aaptiv, and Les Mills are capitalizing on the millennial demand for personalized, flexible fitness experiences. The trend towards on-demand fitness is supported by improved internet connectivity and streaming capabilities, making fitness more accessible and appealing to younger generations.
  1. Virtual and Online Fitness Growth: The online fitness segment, encompassing digital and virtual workouts, has seen significant growth, with predictions of substantial market expansion. This trend reflects a broader shift towards digital wellness offerings, allowing consumers to engage in fitness activities from the comfort of their homes.
  1. Emerging Markets and Demographics: The fitness industry is also seeing potential growth in emerging markets such as Asia, with countries like India and China experiencing rapid expansion. Additionally, there’s a growing focus on catering to Gen Z and millennials, who are showing a high interest in fitness and wellness, driving the demand for innovative and engaging fitness solutions.
  1. Worksite Health Promotion: There’s an increasing emphasis on integrating wellness programs into the workplace, with a focus on holistic team member well-being. This trend is partly a response to the shifts in work environments post-COVID-19, aiming to incorporate health and fitness into the corporate culture to improve overall team member health and productivity.
  2. Fitness Programs for Older Adults: As the population ages, there’s a growing demand for fitness programs tailored to the needs of older adults. These programs are designed to address the unique health challenges faced by this demographic, emphasizing the importance of maintaining physical activity for improved quality of life and independence.

These trends highlight a dynamic evolution in the fitness and wellness industry, with a clear move towards more personalized, holistic, and technologically integrated health and wellness solutions, catering to a diverse range of consumers across different age groups and geographical locations.

Sources:

Global Wellness Institute

Australian Institute of Fitness

IHRSA

The American College of Sports Medicine (ACSM)

Les Mills Asia Pacific

Wearable Technologies

The Guardian

Well+Good

EuropeActive

Statista

Deloitte

WHO

Interested in learning more about how to transform your organization’s approach to team member engagement and customer experience? Reach out to our team at AFFINITY OS, specialists in AI-driven customer experience and team member engagement optimization.

Dive into the heart of exceptional leadership and customer-centric success with AOS Academy. Our certification courses, guided by the “PEOPLE FIRST, ALWAYS” mantra, are designed to support professionals as mindful, effective leaders and service providers. 

By integrating key insights from Grant Ian Gamble’s best-selling mindful leadership book, “The Affinity Principle”, we focus on nurturing people-centric cultures of empathy, effective communication, and customer service excellence.

The AOS Academy is more than just training – it’s a journey towards personal and professional transformation, ensuring every interaction and decision is rooted in understanding and valuing people first.

AFFINITY Podcast

Affinity Podcast Feature Image

Put PEOPLE FIRST, ALWAYS and watch your business flourish.

Dive deep into the latest trends in customer experience and team engagement, mindful leadership and management. Discover practical tools and strategies that you can use to build a people-centric culture, the foundation for sustainable long-term business growth and success.

Led by mindful leadership expert, Grant Ian Gamble, a best-selling author and true visionary with over 30 years of experience in leading teams to create innovative customer experiences, building engaged, inspired and fulfilled workforces, and developing leaders who prioritize genuine connection in their approach.

The guiding principle behind all of Grant’s work is PEOPLE FIRST, ALWAYS.

More Articles:

How to Win the America’s Cup of Fitness Business

How to Win the America’s Cup of Fitness Business

Team New Zealand’s innovative application of digital technology in yacht racing contributed significantly to its back-to-back victories in the America’s Cup races of 2017 and 2021. The team had a thorough understanding of the performance of its 75-foot AC75 monohull even before its launch in 2021, thanks to an AI-powered simulation tool. This tool enabled the team to conduct virtual races across numerous prototypes, honing their skills to navigate at speeds of 50 knots on meticulously refined hydrofoils under challenging conditions.

read more
Fitness Industry Boom Amid a Significant Decline in Online Search for Fitness?

Fitness Industry Boom Amid a Significant Decline in Online Search for Fitness?

There is, seemingly, a health and fitness club or a boutique offering on every street corner today. And yet online searches for health and fitness clubs have diminished significantly. IBISWorld reports over 6,466 Gyms and Fitness Centres in Australia in 2024, and that does not include many outlier categories. And yet, online searches for these facilities have diminished by almost 10%!

read more
Member Referrals are Like a Box of Chocolates…Or are They?

Member Referrals are Like a Box of Chocolates…Or are They?

Referrals are the No.1 source of Members in the Fitness and Wellness Industry!

Some facts:
Referrals are the number one source of new members across the fitness and wellness sector.
$ROI is highest on Referrals when compared to all other marketing sources
Three quarters of all referrals come from ‘Promoters’ (high NPS* score) in the fitness and wellness sector.
The avg. referral rate for Promoters = 58% when offered a referral opportunity.
Prospective members are 4x more likely to join a gym if they were referred by a friend​.
In the fitness industry, referred members have historically had a 37% higher retention rate as opposed to non-referred members.**

read more